• Assisting in the development of our existing relationships with key insurance companies, and partners across our multiple brands and platforms, writing in excess of £100m GWP• Assisting in the developing and delivering insurance partnerships, structures and solutions for new insurers and new lines of business.• Gaining detailed knowledge of various insurer schemes and their relative performance within the company. • Documenting performance and BI tools to develop reports in a timely and accurate manner to be used for both internal and external stakeholders. • Managing the external audits received by stakeholders, ensure they are returned in a timely manner with supporting documents and necessary feedback to key stakeholders within the business. • Keeping the administration of the panel of insurers up to date for internal recourses as well as the group website.• Project management Requesting and managing development processes with the group application advisers with the focus on enhancing the business value whether that be through revenue, stability, reduced complexity or regulatory.

• Assisting with management of the renewals department of 30+ staff members compromising of sales, retentions, and inviting admin agents.• Developing and monitoring Key Performance Indicators for staff • Coaching, developing, and mentoring direct team through call audits and performance stats• Conducting annual reviews with the staff• Creating / adjusting bonus structures to drive performance whilst maintaining quality and fairness.• Ensuring the service and renewal penetration level are being achieved.• Creating monthly rotas for the department to ensure sufficient coverage throughout the month• Creating processes and procedure guides.• Complaint handle and resolution.

• Managed and processed product insurance for private car, van, taxi, and home.• Executed sales and administrative processing of all polices enquiries mid-term and renewal clients.• Trained new staff to efficiently perform daily duties. • Provided outstanding customer service by effectively resolving and processing client claims.• Reported updates directly to the Renewals Sales Manager. • Negotiated insurance renewals and payment plans with existing clients, whilst identifying and generating cross-selling opportunities. • Achieved high ranking consistently month on month in both selling and quality aspects.• Conducted inbound and outbound calls to existing clients to provide product information. • Secured competitive renewal premiums by building and maintaining lucrative relationships with insurer underwriters.