Sinéad Devitt Email & Phone Number

Dublin, Ie

Sandyford Road, Dundrum, Ie

Usa, Us

Toronto, On, Ca

- Responsible for all Drupal websites operated by TVO which included TVO.org (a news, media and corporate site), TVOkids.com (Kids programming, activities and games) and TVO in the Classroom (a resource and search tool for educators)- Led my own Scrum team as Product Owner consisting of 3 developers, 1 QA analyst and 1 UX designer and migrated that team to working 100% remotely during the COVID 19 pandemic- Managed all digital aspects of the TVO 50 Telethon which included onboarding with a new donation platform, creating a new website for the Telethon livestream and donations and keeping a group of 30 stakeholders up to date on project progress and success during the telethon. We surpassed our goal of $150,000 by almost $100,000 and achieved a 40% conversion rate on our donation form- Oversaw migration of all drupal properties at TVO from physical servers to the cloud based Amazon Web Services which involved coordinating developers, consultants and dev ops to upgrade the Drupal applications and develop deployment pipelines on AWS- Integrated a whole new feature on a tight deadline on the TVO in the Classroom site which provided curated content to the educators of Grade 7 and 8 students and addressed a gap in available resources for those grades for the Ontario Ministry of Education.- Worked closely with the Philanthropy and Sponsorship teams to optimize the donor journey and integrate sponsorships seamlessly into TVO.org and TVO in the Classroom- Created a 9 month long plan for a total redesign of TVO.org which included decoupling the frontend from the Drupal backend, separating the corporate information from the main journalistic site and developing a TVO app.- Nominated for the TVO Polkaroo award that recognises individual contribution to upholding TVO values.

Toronto, Ontario, Ca

Assisting digital needs of Centre for Multimodal Sensorimotor and Pain Research in the Faculty of Dentistry. - Created lab website- 3D image rendering to support research proposals- Troubleshooting equipment- Colating data from MRI Scans in order to support hypothesis being explored by the lab- Querying data with python before analyzing statistics so that results can be included in research papers- Co-ordinating research study participants and scheduling appointments for them to participate

Toronto, Ontario, Ca

• Served as the Certified Scrum Product Owner for all products and services related to the customer journey, online shop, and applications for the mobile provider with over 150,000 accounts and 300,000+ subscriptions in the US• Managed the strategic product roadmap for 8 different mobile brands including Apple, Samsung, and Motorola• Led a team with up to 15 cross-functional members in the planning and execution of Agile development projects• Researched improvements, created development tasks, coordinated 2-week sprints, and executed user testing• Facilitated 5-day sprints with up to 6 developers, UX, and marketing specialists to add new features for the apps • Accountable for mapping the customer journey to identify service gaps and introduce lasting improvements• Collaborated with order specialist and customer service teams to resolve any issues with clients or functionalities• Cultivated strong relationships with vendors to create product packaging and maintain inventory availability• Developed marketing campaigns, promotional codes, and seasonal sales programs in collaboration with marketing Key Achievements:✔ Increased the conversion rate for online purchases by over 50% by redesigning the website to optimize order flow, minimize breakage points, streamline the online product category, and enhance the overall customer experience✔ Oversaw all Ting device sales and promotions since 2016 including the annual Black Friday event that grew year-over-year through effective marketing and the creation of a new promo code system that added installment credits✔ Integrated multiple new SaaS solutions including the WeFi app to help accounts minimize their mobile data usage✔ Reduced outdated inventory by over 79% by initiating an online garage sale to sell over $90,000 worth of products✔ Simplified the management of online inventories by introducing new device families and categorization strategies

Toronto, Ontario, Ca

• Tasked with managing the product roadmap, procurement, and inventory for all Ting Mobile smartphone devices • Built and nurtured relationships with vendors and OEMs to devise product strategies and address any concerns• Administered the online Ting shop by creating images, sourcing copy, and ensuring all content is released on time• Communicated with the warehouse team on a regular basis to track inventory and guarantee product availability• Conducted inventory scans on a quarterly basis to ensure the system data and physical stock were aligned• Worked with vendors to determine product pricing, negotiate contracts, and coordinate the device return process • Liaised with the finance and accounting teams to examine product sales and investigate any payment issues• Contributed to the execution of audits by working with external consultants to assess non-conformance issuesKey Achievement:✔ Grew product sales by performing market research and trend analysis to optimize the device ordering strategies

Toronto, Ontario, Ca

• Performed fraud checks on device orders and client accounts that were flagged for potential fraudulent activity• Resolved payment issues by communicating with the product team, customers, and financial institutions• Processed return merchandise authorizations for the support team to replace customer devicesKey Achievement:✔ Saved significant costs by identifying and sourcing a more cost-effective vendor for the fraud assessment tool

Toronto, Ontario, Ca

• Delivered expert customer service to Ting Mobile clients, ensuring all issues were addressed in a timely manner• Coached and trained the customer service team on the company policies, procedures, and best practicesKey Achievement:✔ Improved the team Net Promoter Scores by gathering customer feedback, documenting recurring issues, and pioneering a new customer retention program to enhance customer satisfaction ✔ Eliminated consistent problems with customers purchasing the incorrect SIM card for their devices by working with the web team to introduce a new online process that determines the appropriate SIM cards for clients

Running a busy shoe store, organising and delegating to a staff of up to 5. Deciding on stock to purchase and arranging displays.Liasing with company reps to organise orders and deliveries.Photographing products, photo-shopping the images and creating product entries through Candypress. Maintaining online store – updating inventory. Processing , packaging and posting orders from online store. Processing deliveries and organising inventory. Dealing with customer queries and complaints. Opening and closing the cash register at the beginning and end of every day.Maintaining stock count.

• Recruited to build an online catalogue of products for McCabes new ecommerce site using the Magento platform • Created and uploaded product images, product descriptions, and meta data and keywords for SEO

• Supervised 5 staff members in the day-to-day operations of the fast-paced retail store• Monitored inventory levels and maintained the product listings on the website

London, Gb

San Francisco, Ca, Us

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