o Manage the requirements of the company’s IT / Data centre cleaning division and achieve profitable sales growth targets to effectively achieve sales and margin targets.o Responsible for obtaining and building profitable sales with existing customers and maximising business relations. o To capture new business opportunities from new prospective customers. Negotiate costs, convert quotations / sales enquiries to actual profitable sales.o Work closely with Facilities Management companies to progress and achieve new business opportunities.o Manage the company’s portfolio of account and effective manage pipeline. o Proactively work with senior management to plan and develop new sales opportunities.o On-going review of customer accounts and re-negotiate sales agreements when necessary.o Actively involved in staff recruitment, interviewing and staff inductions.o Plan and schedule direct and in-direct service operations for existing and new customers.o Manage service requirements, plan and schedule to ensure customer expectations are achieved. o Front line management for query resolution and service related issues.

o Managed 3 areas of the business: Customer Service, Credit Control and Supply Chain; and a team of 6, for a paint and coatings company servicing customers in Ireland.o Wrote annual business plan and determined targets, forecasts and budgets and agreed them with finance.o Restructured Customer Service department and improved processed to drive customer satisfaction.o Conducted yearly staff appraisals and managed all Administration staff recruitment.o Proactively manage debt collection on all customer accounts.o Improved outstanding debtor days by 10% and reduced bad debt provision by 75%.o Consistently achieved / surpassed company DSO targetso On-going reviewed of customer credit limits and agreed limits with Finance.o Set monthly cash collection targets for Customer Care team.o Improved query resolution from 89% to 98% first time.o Generated monthly inventory forecasts based on sales targets. Negotiated with distributor to reduce costs.o Successfully managed the introduction of a new sealant product with 310 SKUs and negotiated associated costs and warehousing with distributor.o Agreed annual SLA with distributor and reviewed progress quarterly.o Initiated a warehouse quality focus programme which included a Sales Surge Management programme and weekly spot check on orders picked and despatched.o Created a Stock Management Plan which introduced JIT ordering, safety stock levels within budget and monitored obsolete and slow moving stock.o Restructured Customer Service department and improved processed to drive customer satisfaction.o Introduced and conducted an annual Customer Satisfaction Survey which covered both internal and external customers. Presented findings and agreed action plans with sales, marketing and customer care which improved satisfaction scores.

o Managed and developed the customer service team of 4.o Reviewed team skill set and identified skill gaps.o Set and consistently achieved KPI targets.o Trained in team on credit control and query management.o Ensured prompt, correct order processing to meet delivery targets.o Worked closely with sales force to ensure customer expectations were met and queries resolved promptly.