Sinead Thompson Email & Phone Number

London, Gb

London, England, United Kingdom

As a Property Manager at NHG, I prioritise actively listening to residents and promptly addressing property-related issues. I maintain a visible presence to ensure easy resident access. By fostering relationships with residents, managing agents, contractors, and colleagues, I effectively solve problems collectively.I host community events and forums to encourage open communication and advocate strongly for residents. I also manage service charges, ensuring fairness and transparency, and communicate effectively with residents.I implement performance improvement initiatives in collaboration with internal teams and external contractors. I work closely with the complaints team to resolve disputes and conduct thorough investigations, particularly for anti-social behaviour cases. I also collaborate with building managers and housing officers to enhance the resident experience.Ensuring resident and property safety is a top priority. I address repairs, fire risk actions, anti-social behaviour, and safeguarding per NHG procedures. Additionally, I work with internal repairs and planned maintenance teams to maintain and improve property conditions.I collaborate with stakeholders to ensure the timely completion of objectives and effectively manage agents. I take ownership of my personal development and adhere to NHG’s policies and regulations.Fostering positive internal working relationships, I represent the resident's voice and take responsibility for the entire resident experience. My skills include strong communication and customer service abilities, tenacity, resilience, problem-solving, investigative, influencing, and negotiating skills. I am committed to NHG’s values: Compassionate, Progressive, Dependable, Inclusive, and Empowered.

London, United Kingdom

As an Aftercare Coordinator at NHG, I managed defects within new build properties throughout the defect liability period, ensuring prompt resolution and maintaining high standards of quality and client satisfaction.I oversaw defect reporting and tracking, collaborating with contractors, developers, and homeowners to resolve defects in a timely manner. Thorough inspections enabled accurate defect documentation, facilitating efficient repairs. As the primary contact for homeowners, I maintained transparent communication, providing updates on defect status and resolution timelines.Maintaining precise defect records was crucial. I generated detailed reports for internal review and stakeholders, ensuring compliance with contractual agreements. I coordinated repair work, ensuring quality and timely completion, and verified that repairs met standards before sign-off, ensuring homeowner satisfaction.Providing exceptional customer service, I promptly addressed homeowner concerns and conducted follow-up surveys to gauge satisfaction and identify improvement areas. Collaborating with construction teams, I provided feedback to prevent future defects, contributing to NHG's reputation for excellence.

London, United Kingdom

As an Aftercare Coordinator at Multiplex from November 2018 to July 2019, I was pivotal in establishing a new aftercare team. My primary responsibilities involved setting up and implementing a new system for reporting defects and snags for site staff and our clients.As the contractor, I led the training sessions for site staff and clients to familiarise them with the new reporting system, ensuring seamless integration and efficient defect management processes. Additionally, I collaborated closely with the site team to review defect reports and snags identified before the handover.One of my key duties involved conducting thorough inspections of properties ready for handover and identifying defects and snags akin to a foreman. This meticulous approach allowed for comprehensive snagging, ensuring all issues were addressed before the properties were handed to clients.As an Aftercare Coordinator at Multiplex, my role demanded a keen eye for detail and practical communication skills to ensure that all defects and snags were accurately reported and resolved. Through my contributions, I facilitated a smooth transition process for clients and upheld the high standards of quality that Multiplex is renowned for.

London, United Kingdom

On a day-to-day basis I liaise with main building contractors, sub-contractors and clients to rectify any reported faults within a structured deadline. Knowledge of the industry products, being up to date on current outstanding works and communicating with the contractors and clients. • In date Health, safety and environment for operatives CSCS Card• Identify defects and troubleshooting through problems with clients • Manage difficult situations coolly and affectively• Manage failures; i.e. contractors receiving faulty materials or aborted appointments• Understanding and assessing contractual obligations• Coordinating large scale projects• Developing regular administrative support items for team and multi-department use• Monitor figures and progress• Communicate with various in-house departments for updates on delays and progress within the development to stay informed when speaking to clients.• Correlate reports of main issues to be raised/escalated• Assist with quality inspections and snagging at various stages• Liaise with housing associations, letting agents, landlords and investors • Attend weekly meetings with contractors • Managing a large property portfolio

London, United Kingdom

Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitors to the appropriate person or department• Provide refreshments to all visitors• Organise catering for meetings as and when requested• Maintain and monitor MS Outlook calendar for meeting room bookings making sure there are no clashes and preparing accordingly. Ensure all rooms are in a presentable condition pre and post-meetings• Ensure meeting rooms are set-up and ready with IT facilities available• Manage the Hadley Public Diary• Monitor and maintain switchboard, forward calls to appropriate employees, taking messages etc. • Ensure kitchen stock is monitored and replenished in a timely manner• Ensure stationary stock is monitored and replenished in a timely manner• First point of contact for printer issues – outsourced IT company will assist with technical problems.• First point of contact for telephone technical issues• Managing daily incoming and outgoing post• Organising couriers when requested• Ensure reception is covered during lunch times, liaise with Team PA / Administrative Assistant• Ensure the reception area is kept in a pristine condition at all times• Assist with HR, Facilities, & IT on an ad hoc basis• Assist Hadley Property group with administrative duties on an ad hoc basis• Continually monitor reception inbox to ensure emails are responded to in a timely manner• Ad hoc assistance with expenses and Finance Department• Maintain the authorised purchase orders database and issue on a weekly basis

60 Grays Inn Road

Providing “best in class” levels of customer service at all times; ensuring a warm, welcoming, helpful, efficient and responsive reception service for customers, telephone callers and visitors to the Centre. Maximising rent roll and occupancy through the delivery of onsite initiatives.Hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.Assisting in the organising and managing of events to help promote customers, build communities, and social/networking eventsAbility to communicate telecoms industry terminology, USPs, sales process and pricing and to potential customersLiaising with all existing and potentially new customers to strengthen and grow good customer relationships by understanding their businesses.Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to guarantee total customer satisfactionDeputising in the absence of the Centre Manager.Promoting Workspace through customers and general public contact.Use Twitter and any other relevant social media to increase awareness of both customers and the centre in the wider community Maintaining the run of the reception, office administration and bureau facilities within the Centre with the highest standards of professionalism, efficiency and presentationEnsuring compliance with Workspace Health and Safety Policy and all associated statutory requirements throughout the centre are met. Clarify the moving in and out procedures to customersA strong verbal communicator with excellent written and spoken English and the ability to communicate comfortably with all other internal staff at all levelsStrong IT skills, with a sound grasp of social media and how this can be used to engage with relevant stakeholders and build a community – twitter, facebook etc. Ability to work unsupervised within company procedures and with guidance from the line management. Good organisational skills.

White City

• Hosting Hot-desk users providing access, replenishing tea and coffee station and dealing with any issues that may arise• Undertaking research tasks such as speaker identification for workshops• Maintaining a record of stock levels for event consumables• Answering and directing telephone calls• Handling event enquiries & room bookings both on the phone and via email• Organising logistics for events such as coach travel, access etc.• Completing room setups • Ordering catering for events• Acting as on-site AV support during events• Producing event quotes, catering proposals and checklists prior to events taking place• Maintaining event calendar to prevent double bookings• Meeting and greeting clients as they arrive for meetings with management• Updating event calendar• Fire Marshall duties in the event of fire• Ensuring the store room is kept tidy• Attending planning meetings for larger events with JPC, Create Lab etc.• Administrative support as required• Networking at events to drive event bookings and membership numbers• Attending off-site meetings as required• Compiling event reports • Collating any feedback received• Producing seating plans and capacity charts as required• Managing database of members• Producing templates and forms such as membership application form as required• Taking receipt of deliveries• Updating event folders on shared drive to ensure all information received about the event is present• Conducting inductions with new members including: fire evacuation procedure, location of facilities, ensuring they can access internet etc.

Stoke Newington London

• Supervise the Reception & Events Team• Reception daily operation i.e. Sales, customer service• Providing an exceptionally high standard of customer service to all clients• Supporting the centre manager to meet sales targets• Development and Reporting of Key Performing Indicators (KPI) to centre manager • Developing operational procedures and policy• Delivering all staff training on systems, Financial Revenue protection & booking procedures• Event Management support across West Reservoir conferencing & events • Retention of business & client liaison• Operation of the centre in line with relevant Health & Safety legislation• Operational support at all functions• Rotas and managing annual leave with the team • Inputting Blocked bookings of all centres activities onto Legend(system)• Arranging cover for reception & booked events • Banking and Income Trackers • Conference & Banqueting Sales process through to payment• Generating Quote, Contract & Invoices for water sports activities and Events

Pembury Estate, Hackney

Mentor young women aged 10-18 years old and improve their life chances by offering them guidance, support and helping them in the creative sessions.

White City

• Providing excellent customer service• Recruiting /Training New staff members• Fully Trained Sports Specialist• Fully Trained Perfume Specialist• General administration and contacts branch duties for the area manager • Cash Office Duties e.g. Banking, Cash Discrepancies etc.

Kingston Upon Thames, United Kingdom

• Worked as a team to provide the best possible catering service to the customers• Took telephone bookings• Greeted customers and allocated tables• Dealt with customer one to one and over the telephone• Gained customer communication skills• Worked with food while obeying hygiene regulations

Ipswich, United Kingdom

• Meeting and greeting all visitors notifying team members of arrival• Dealing with all incoming calls and redirecting as appropriate• Controlling the visitor log in book.