9 things about Sinead:She's an adopted Mancunian, with a southern accent with an Irish name - confused? Leadership & Culture are her two favourite topics, she believes are intrinsically linked. Luckily for her she gets to do both; Fanclub, her most recent venture; unleashes the power of appreciation to shift the culture in organisations. Marmalade is all about growing leaders through coaching & development. Her corporate career centred on leading large business areas in financial, travel & retail sectors. Her leadership experience, was gained in the muck and bullets of operational management so she knows a thing or two about people, pressure and politics! A few roles were focussed solely on landing people change whilst improving engagement. Always, at a time when the business was going through significant, sometimes radical periods of change. But then, she likes a challenge. After qualifying as a Coach at Henley Business School, she then created Marmalade coaching to bring exec coaching down a peg or two. Marmalade specialises in coaching operational Leaders at all levels. Travel is the norm. Sinead works globally with all sorts of interesting organisations (IKEA, Bupa, Sony & Accenture) on improving their leadership capability. She collaborates with some great companies - P2 in Europe & Trampoline USA She has written & delivered numerous development programmes for people managers. Always with the focus of creatively captivating people’s attention & then challenging them to really think for themselves. Sinead ‘gets’ contact centre people, she should do, she’s had 22 years first hand experience in achieving amazing results in contact centres. Helping Contact Centre’s become buzzing environments where people are recognised & empowered to deliver non sheep-dip experiences to customers is a bit of a speciality.Her style is straight-talking, informal, thought-provoking & goal orientated, always with a sense of humour. She likes odd numbers.