Sinéad Riddell Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Dublin, Ireland

• Responsible for the planning and technical execution of projects throughout the Data CenterWork as a technical lead with cross-functional data centre teams on large-scale datacentre projects and initiatives• Provide guidance and mentor technical leads and be the go-to technical resource formanagement• Track issues and analyse data looking for trends and systemic issues that impact fleetuptime and utilization. Perform root cause analysis of complex technical issues and driveresolution• Plan for large-scale deployments of hardware, while considering space, power, cooling,networking, and resiliency• Provide cross data centre support and identify potentially larger issues, displayingeffective communication when something is identified.• Help develop global standards for processes, workflow and automation roadmaps fortools that facilitate deployment, maintaining and decommissioning of server hardware atscale. • Lead process improvements and best practice in data center operations.• Work with internal hardware teams and vendors to help resolve complex technical issuesthat affect Facebook's computing infrastructure.• Mentor team members to evaluate and look for better ways to resolve issues and defineupdates to tools and processes.• Build cross-functional relationships and have the ability to influence policies and procedures to improve global data centre operations

Melbourne, Australia

Projects Types:Cloud Physical hardware Builds● Back Up: Avamar Grid | Data Domain ● Server: Cisco USC PODS PSL UCS Sun Pods – New Builds | Augments | Reshuffles● Network: New switches installs | Upgrade Networks | Network Switch replacements/upgrades | Firewalls | Load balancers | IP subnets● Storage: Netapp Controllers, HDS array, EMC VNX install, Augments and Decommissioning● Other: Cabling, hardware ordering and backfill, New rack and STS installsVirtual ● Server: Building various VMs (VMWare, OVM, X86, Linux)● Storage NAS,IP-SAN/FC-SAN)● Networks/Firewall Burns ● Other: Licensing, Operational readiness and Security compliance Vulnerability Security Scans Duties:● Liaise with Capacity Planning to manage and build-out cloud infrastructure across Telstra's internal and external cloud platform in Australia and globally● Assist internal teams with virtual builds for internal cloud solutions ● Deliver IT Infrastructure solutions that are fit for purpose, maintainable and operable - from hardware ordering > onsite delivery> data-center reservations (for space, power, onsite technicians etc) > physical rack and stack > internal cabling and external network connections > network design> network changes > firewall burns > compliance checks > asset management updating > operational readiness > operational sign off > go live● Align Project schedules tasks with Change Management to get complex projects completed; changes varied on risk levels 1-5 but includes complex network changes impacting external and internal customers; this involves presenting changes to CAB ensuring the work was done as per company process ● Liaise with multiple internal stakeholders and vendors including HDS, CISCO, Netapp, IBM, Accenture.● Weekly project governance meetings (or more depending on project) with various stakeholders and vendors for end to end management and communication of the in-flight infrastructure portfolio

• Primary point of contact for a select group of Level3’s most important European CDN (Content Delivery Network) clients consisting mainly of large European broadcasters;• Resolving customer issues and requests across the full range of CDN products – adding geo blocking, creating media new streams, adding token authentication, flv scrubbing, creating/editing caching properties and many more depending on individual client requests; • Extensive knowledge of Level3 CDN services (streaming, caching and storage) provided to customer’s through daily and weekly contact;• Pro-active approach to client support through service monitoring, contact and reporting;• Daily internal communication with Level European Sales, Pre-sales and Product teams;• Part of an on-call shift acting as a point of contact and escalation for the European CDN support desk;• Live CDN event management involving scheduling, technical requirement gathering , quotation, billing and monitoring

Dublin

I was selected to take on an additional role to represent the Dublin office by taking on the role as CDN Customer Service Lead to help the company achieve its goal for being the "Easiest Company to do Business With" in the Industry,The Role involved:Duties: • Training and supporting new and existing Level 3 employees on embedding the customer service behaviours and values;• Identifying internal issues within the company support processes and tools that are affecting external customers directly;• Performing quarterly reviews with our customer base to identify what to Stop, Start & Continue doing at Level 3;• Resolving support issues that are affecting customers. Feedback to Board of Directors with updates and also escalate issues if required;• Present and update to the Dublin support teams and get their feedback on changes being made.

Duties: * Project management - specifically for corporate and ad hoc events. * Fully manage and run live and also on-demand web broadcasts onsite* Media file creating/editing/conversion and advice to re-sellers and partners to do same* Client account administration in terms of content, financials and hosting* Supply reporting on delivery of client presentations * Managing day to day support of additional Sports & Media clients across multipleplatforms. * Provision of technical and end user support on proprietary software platforms to bothre-sellers and direct clients* Provide quotation directly to clients as well as sales team* Liaise with international broadcasters to schedule and book incoming and outgoingsignals * Book and manage production crews according to requirements * Deal with clients on a face to face level for live event management * Operate and maintain various format industry standard Audio visual equipment

Duties

Ba Hons, English Literature Computer Science

* Information Systems * Data Management & Web design (PHP, HTML) * American Cinema * Victorian Literature * Text Into Film * Medieval.

Sound Engineering And Music Technology

Cover: Protools multitrack recording and mixing. Sound and musical score to Animation (Post Production) Sound FX Composition Story. Cubase.