Sinéad Mc Donagh Email & Phone Number

County Galway, Ireland

Supporting Sales Department to run daily operations to ensure the strategic objectives are met.Working closely with Sales and Finance to make sure the sales process / workflow is working to meet changing business needs.Working with Sales to ensure pricing and deal strategy is followed. Responsible for timely fulfilment of orders and order/quote validation, ensuring all details and contracts are correct in the CRM for processing.Identifying issues and areas of opportunity for process improvements.Assisting with any billing issues/queries.

County Galway, Ireland

Promoting and Selling SpamTitan, WebTitan and ArcTitan to Enterprises , MSP's / ISP's.Consistently meeting and exceeding monthly and quarterly targets & KPI's.Cross-sell and up-sell new products and services to customers where possible.Retained current customer by providing technical assistance and support to clients.Updated the CRM and processed renewal and new business orders accurately.

Greater Boston Area

Maintained CRM database of prospects, leads, and customers.Assisted sales team during busy periods - answered calls and scheduled customer installations.Built awareness about netBlazr as an Internet Service Provider within the Boston community via social media and blogs.Developed and implemented direct mail marketing campaigns. Organised and participated in field marketing events to generate new leads.Conducted new customer welcome calls and customer satisfaction surveys.Created and managed content on netBlazr’s website using WordPress. Created monthly newsletters for customers and prospects.Designed marketing materials, brochures and flyers.Improved SEO performance of netBlazr website.

County Galway, Ireland

Advised and supported other HPE Business Units / HPE colleagues globally looking to procure software and provided the most appropriate license programs to purchase from.Sourced pricing, issued quotations, invoices, processed orders and placed orders with the vendors/distributors.Monthly cloud reporting on behalf of HPE Business Units.

County Galway, Ireland

Responsible for account management for clients in Ireland and Finland.Issued quotes, loading orders, liaising and reporting to other departments.Ensured the SLA was upheld when resolving clients multi-vendor licensing and agreement queries.Web administrator for key clients.Identified clients environments and advised different licensing agreements that best suited their requirements. Assisted with user experience testing for the procurement system.Software licensing vendors include Microsoft, Adobe, VMWare, Red Hat, McAfee, Citrix, Symantec and various third party partners.

Galway, County Galway, Ireland

Processed, packed and shipped online orders.Assisted customers with queries via email, social media or phone.Updated the store website with new products via Magneto CMS.Updated social media accounts such as Facebook, Twitter, Pinterest, Instagram, Google+, Tumblr and Polyvore.Monitored and updated Amazon, Ebay and Etsy accounts.Created new content and blogs.Maintained the customer database and sent monthly newsletters.Analysed Google Analytics and researched new online platforms to boost traffic and sales.General office administration.

Galway, Ireland

SEO - Optimised websites for higher visibility in search engine results using keyword research. Client Care & Campaign Budget - Responsible for daily Google Adwords Pay Per Click reports, ensuring that clients accounts were running correctly. Social Media Marketing - Updated social media platforms; Twitter, Facebook, Google+, Youtube and Pinterest.CMS - Managed daily website updates and created new pages through the in-house bespoke CMS.Copy Writing – Created new content, articles and blogs.Digital Marketing Tools – gained hands on experience in Google Analytics and Google Webmaster Tools. Assisted the Accounts team with monthly commission processing.

Master'S Degree, Masters Of Business Studies Electronic Commerce (Mbs E-Commerce)

Gained practical knowledge of business systems analysis and design, project management, database design, applications development.

Bachelor'S Degree, Gnó Agus Cumarsáid (Ba - Business And Communications), Honours

Activities and Societies: Trampolining & Gymnastics Club, Cumann Gaelach