As a document controller within this role, I managed the day-to-day requirements for document control on multiple projects to ensure implementation and compliance to standards within the Business Management System. I was able to identify and implement contractual requirements in relation to document control which has been achieved by working alongside clients and subcontractors on a daily basis. When I joined BBK it became quite clear that there wasn't a clear document control procedure in place, so I created and implemented a new procedure in the workplace. I provided training in the form of workshops to project teams as and when required to ensure that all project teams fully understood the document control and system procedures. I attended weekly project meetings (internal and external) with project managers and team leads where I provided document control feedback were applicable. I have excellent communication skills and I feel comfortable raising any concerns I may have in this environment. I used a number of document management systems on a daily basis during my time at BBK such as Sharepoint, A-Site, CEMAR, Teamcenter, and Business Collaborator.

As a trainee project manager within this role, I would have worked closely with the project managers, senior members of the team and design managers in client businesses (onsite and office based) to understand their needs and make sure these were being met. I would have led at monthly progress reviews and team meetings and was able to identify any risks to the projects and bring both the risks and solutions to the attention of the project managers in a timely manner. I used Microsoft Projects to prepare project programmes and update when required, I believe my ability to adapt to change and work well under pressure was key to successfully managing our clients’ expectations. I used Connect Business Tools to monitor and run weekly and monthly reports for working hours and expenditure on individual projects. I was involved in the recruitment of document controllers and when successful I was responsible for training and mentoring them through their probation period.

As a document controller within this role, I was the first point of contact for all internal and external document control systems across a number of projects. I was responsible for managing multiple teams to ensure the documentation procedures were being adhered to and demonstrating this for audit proposes. I took ownership of the document control procedures and processes and provided training to others when needed. I reported at regular internal and external monthly progress review meetings which was key to monitoring project performance which in turn would help make sure we achieved client deadlines. I liaised with documentation managers in client organisations to build and maintain a strong client relationship. I used a number of team collaboration software tolls such as Sharepoint, 4Projects, CEMAR and Projectwise.

As a change control coordinator within this role, I was controlling all changes to the primary and printed packaging and formulations as advised by the R&D department, the customer and other licensing regulations. I ensured that all changes were implemented in accordance with the customer’s specific requirements by following the change control process. I organised and attended monthly meetings and recorded and distributed the minutes to all attendees. I dealt with all general enquiries, internal and external by telephone, email and face-to-face.

As a GMP documentations administrator within this role, I issued working copy documentation to the Production, Packaging and Quality Control departments as and when required. To ensure traceability of this documentation I maintained a record of all documents that were issued. I ensured that only current copies were made available for each area though the maintenance of a secure and controlled filly system.

Providing general word processing, typing, administrative and secretarial services on a daily basis, maintenance of computer systems such as databases and spreadsheets, using programs such as Microsoft Access to record the out-going post on a daily basis, iLap to book on building control inspections, generating letters that are needed to be posted, adding new applications and to find out general information that is needed about each application. I would use the till, credit card machine and Microsoft Excel to process financial items and transactions in accordance with the Councils procedures. I provide efficient customer service support and act as first point of contact dealing with members of the public, written enquires and telephone calls from the public. I also would be responsible for the maintenance and issuing of office stock levels, such as the stationery and ordering internal requisitions such as letter headed paper, compliment slips and business cards for surveyors/managers.

Duties I carried out on a daily basis would include using the till, handing out tickets to go into the grotto, organising the children for the photograph's, giving out the correct presents to the children, bringing in more presents of the grotto was running low, taking the photograph's, printing the photograph's and inserting them into the correct frames and other merchandises such as fridge magnets, key rings and snow globes. Other duties that I carried out away from the grotto would be the wrapping of presents, organising the stock room to make sure it was kept tidy, cashing up at the end of the day and doing the float for the following day.

Duties included looking through company data on spreadsheets and correcting any incorrect data such as company name, address, contact number and email address. This was completed by ringing each company to make sure the data was indeed correct.

Main duties included answering the phone, sending and receiving emails, handling and recording cash, greeting clients and addressing any concerns they may have, using Microsoft Excel to record student attendance and to access student details, attending weekly meetings with management/staff members and recording minutes to these meetings. Smaller duties included ordering money when required, recording staff timesheets, recording minutes of the meeting, scheduling appointments, typing letters, dealing with the mail, using the photocopier and fax machine and other general office duties.

Main duties included communicating via the telephone and email and dealing with people face-to-face on a daily basis and also using programs such as Sims and Office Communicator. Smaller duties included scheduling appointments, typing letters, handling and recording cash, dealing with the mail, using the photocopier and fax machine, creating word and excel documents and helping students, parents and members of the public with any problems or concerns that they may have.