Sinem Özcan Sanderson Email & Phone Number

London, Gb

London, England, United Kingdom

London

London, United Kingdom

In addition to the current customer care coordinator responsibilities;Being a deputy for team manager, supporting / covering as required.Liaison with sales/finance/modality in order to be first point of contact for escalations.Supporting colleagues with daily obstacles, training and mentoring the new members across regions. Participating in projects and process improvements.Responsible for accounts; Regional specialist for Turkey, Middle East and Israel.

London, United Kingdom

Establishing strong customer relationships and ensuring completion of orders from initial purchase order and order entry to delivery/installation of products and payment of outstanding amounts. Ensuring revenue is collected and maintaining tight control of credit terms.Work with customers to ensure timely delivery of products without stock gaps. Being pro-active in approach and maintain strong backlog management.Coordinate through effective communication with colleagues throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams. Ensure that the customers’ requirements are being achieved through all stages in the process.Responsible for the accounts from the following regions; Turkey, Russia, Eastern Europe, Middle East & Africa.

Istanbul

Assisting clients in the rebranding and new product development to ensure their visions is being achieved, including selection of appropriate material and processes, providing sampling to clients as required. Developing relationships with clients including negotiation of pricing structure, processing orders, establishing delivery lead times and providing after-sales assistance.As my role required my involvement throughout the process from initial concept to final delivery and beyond it was essential to be active in supporting the internal production team to ensure the successful and timely completion of sample and bulk production. Responsible for the following accounts: Tesco, Next, Mackays, Disney,Primark,Morisons,Matalan, New Look and Sainsbury’s, Mothercare and Boden.

İstanbul, Türkiye

Key responsibility is to ensure that customers are satisfied with the product or service, and so maintain profitable customer relationships by processing customer orders and following up on orders to ensure a timely delivery.Responsible for the following accounts; Tesco, Mackays, Disney, New Look and Sainsbury’s

Istanbul, Turkey

Manufacturer to the fashion industry, specialising in leather garment labels.Responsible for processing orders received from multinational companies, following the production process to a successful conclusion and exporting the finished goods to the customers.Key responsibility is to maintain customer relationship through successfully ensuring their requirements were fulfilled.In charge of the accounts as following; Esprit and Ben Sherman.Assisting in detailed market research resulting in international sales growth.Supporting senior management in sales meetings with my detailed product knowledge and advanced English skills.

Master Of Business Administration (Mba), Mba

3,30, İşletme / Business Administration