I worked as an inservice trainee •Patient Administration-Provided exceptional customer service by liaising with patients to address queries both telephonically and in person.Assisting staff regarding human resources issues.Implementing policies and procedures relating to human resources.•HR Department Opening and updating personnel files for employees (personal, leave, housing).Distribute new policies and amendments to existing legislative and policy regulations toemployees.Attending meetings and taking minutes for the supervisor.•Revenue Department-Utilized various technological programs such as PowerPoint, Excel, and Word to write reports and prepare presentations.Supported the Department of Labour (UIF) with administrative tasks.-Handled the printing of Sassa reviews letters and applications.-Assisted patients with applications for homes to ensure seamless processes.-Managed the duplication of RAF forms and medical records to maintain accurate documentation.