I am an IT Operations Manager in Penn's Information Systems & Computing, Client Care Division.

University Libraries

Beasley Media Group (formerly Greater Media Philadelphia) owns and operates 93.3 WMMR, 102.9 WMGK, 95.7 WBEN & 97.5 WPEN FM Radio stations.Planning, deployment and management of desktop, laptop, and server systems, smartphones, printers and network appliances, broadcast-specific IT systems at studios, transmitters and other sites.Supervising the help desk and providing second tier support for the various computer systems deployed facility wide, including assisting users with Windows and Mac operation as well as business related applications.Providing assistance to first-level support when required. Managing all aspects of system security, protection and backup. Managing OS and application configuration, installation and patching. Oversee license management, documentation, and record keeping of support and services. Planning and performing physical installation of new and replacement machines, network equipment and component upgrades. Deploying and maintaining IP Networks, file servers and storage, VMWare virtual machine environments, Exchange email, Cisco firewalls and system security, Citrix systems. Efficient design and execution of Group Policy, Active Directory security, and system imaging.Servicing electronic equipment and developing constructive alternatives and solutions to complex problems. Familiarizing with broadcast-specific systems such as radio automation, traffic scheduling, on-air telephone and transmitter remote control systems. Having on-call availability on a regular schedule for emergencies.Interacting with all other company staff, outside vendors and other members of the engineering department.

As the Director of Mobile Solutions, I am charged with ensuring the seamless integration of the TicketLeap application with existing and forthcoming mobile technologies. In collaboration with the Director of Product and the Customer Care Team, I aim to incorporate TicketLeap’s business strategies and application development into customer solutions to provide a market leading product across all mobile platforms. Key Responsibilities:Foster the sharing of ideas and knowledge across the organization to drive innovation and creativity; seek efficient, cost-effective solutions.Establish clear communication channels with employees and colleagues, nurturing collaboration among teams; align projects towards common goals and challenges.Research, investigate and demonstrate mobile technologies and assist in determining viable platforms for product development and/or support based on market trends and customer requirements.Work with vendors, resellers and partners to provide packaged, branded hardware solutions to increase product aesthetic and availability while strengthening market presence.Collaborate with the Product and Marketing team to develop a consistent brand experience across our suite of mobile and web product offerings.Continuously evaluate our product against industry best practices, audience metrics, customer feedback, and both competitive and internal benchmarks.Develop relationships within and outside the organization to solicit useful input and feedback to create a product feedback channel that drives change.Determine operational needs of clients and develop strategies and best practices for effective use of the Ticketleap platform and successful events.

Work with the CTO to ensure seamless deployment of TicketLeap products at large scale live events.Manage full-time, part-time and volunteer resources as necessary for an event.Ability to act as a client facing liaison to TicketLeap management.Manage TicketLeap equipment inventory both for the company and for additional assets at live events.Manage TicketLeap HQ network, vpn and mobile/wired data plans.

Contracted as a Broadcast Engineer for the FanVision System. Perform installation, configuration, and Game Day operational support for the FanVision devices, Head End, and entire DVB system for the Philadelphia Eagles, Washington Redskins, St. Louis Rams, Minnesota Vikings and New York Jets. This job occurs primarily on weekends, so I am able to leverage my other responsibilities.

Responsible for the ongoing installation, configuration and support of lab, classroom and kiosk computers.Manage full and part time staff and coordinate projects with personnel from various schools, centers and departments. Provide leadership and support for special projects within Instructional Technology.Implement best practices for maintenance of public computers and provide staff training and documentation.Administer servers supporting Public Computing and Instructional Technology and facilitate centralized software image deployment and related services.

Provided first and second tier support to students, faculty and staff using technology within Multimedia Services.Administered a multi-terabyte and multi-format streaming media server.Managed computers within the Multimedia Services department and in various campus classrooms.Setup and configured Mac and PC audio/video editing systems, racks and switching system for peripherals.Setup projectors, cameras, microphones, mixers, PA systems, cabling, etc. for various events.Provided technical support for live webcasts, online courses, video conferences, VoIP and video multicasting.Performed post-production work and additional training and support for Adobe Photoshop, Apple iLife and Final Cut Studio.Quadrupled efficiency of supporting classroom computers by implementing centralized image deployment.Implemented cost saving solutions for instructional technology needs.

Managed Helpdesk, supporting approximately 500 users and computers.Lead initiative for merging and centralizing computing support for departments within Social Sciences, resulting in increased staff productivity and reliable customer support.Supported Mac and Windows clients and servers.Planned migration from Windows 95/98 and NT 4.0 clients to Windows 2000.Designed and implemented a Windows 2000 Server Cluster and Active Directory.Migrated Macs from AppleTalk to IP/AFP and base AD integration.