Sing Cayetano

Sing Cayetano Email and Phone Number

Process Design & Re-engineering @ Telstra
canberra, act, australia
Sing Cayetano's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Sing Cayetano

Experienced Business Specialist with a demonstrated history of working in the telecommunications industry. Skilled in providing Insights and Analysis, Customer Service Management, Team Leadership, Customer Service, Enterprise Marketing, and Digital Marketing.Strong arts and design professional with a Bachelor of Music focused on Music Education from The Philippine Women's University.

Sing Cayetano's Current Company Details
Telstra

Telstra

View
Process Design & Re-engineering
canberra, act, australia
Website:
telstra.com
Employees:
32819
Sing Cayetano Work Experience Details
  • Telstra
    Process Specialist
    Telstra Apr 2023 - Present
    View
  • Telstra
    Messaging Improvement Business Support
    Telstra May 2022 - Present
    • Provide insights, analysis and guidance to stakeholders to drive required improvement outcomes• Assist with root cause analysis on failure points - presenting business proposals based on findings• Contribute to development, maintenance and continuous improvement of tracking and reporting frameworks• Data reporting – daily sales reporting, updating operational updates on messaging performance
    View
  • Telstra
    Quality Assessment Specialist
    Telstra Sep 2021 - Apr 2022
    - Accountable for reviewing interactions against experience standards and working towards accelerating C&SB's ambition to set a new benchmark in trust with our customers- Lead Calibration Sessions across Telstra Industry partners to make sure all leaders are aligned with the Sales parameters and disseminate best practices to front lines- Sales, Service, High Risk Compliance and Intelligence evaluations
    View
  • Telstra
    Digital Assist Specialist
    Telstra Feb 2019 - Sep 2021
    Messaging consumer services
    View
  • Telstra
    Consumer Premium Service Innovation Specialist
    Telstra May 2018 - Feb 2019
    Providing end to end front line support.
    View
  • Teletech Philippines
    Quality Assurance Specialist
    Teletech Philippines Nov 2017 - May 2018
    View
  • Teletech Philippines
    Technical Support Specialist
    Teletech Philippines Oct 2015 - Oct 2017
    Telstra - Bigpond Wireless Technical SupportTelstra - Bigpond Wireless Subject Matter ExpertTelstra - NBN Technical SupportTelstra - Back of House Service Specialist
    View
  • Teleperformance Philippines
    Contact Center Application Tester
    Teleperformance Philippines Aug 2012 - Oct 2015
    Sprint - Customer Service RepresentativeSprint - Subject Matter ExpertSprint - Escalation Desk Expert
    View

Sing Cayetano Education Details

Frequently Asked Questions about Sing Cayetano

What company does Sing Cayetano work for?

Sing Cayetano works for Telstra

What is Sing Cayetano's role at the current company?

Sing Cayetano's current role is Process Design & Re-engineering.

What schools did Sing Cayetano attend?

Sing Cayetano attended Philippine Women's University, Jesus Is Lord Colleges Foundation.

Who are Sing Cayetano's colleagues?

Sing Cayetano's colleagues are Laye Del Rosrio, John Webster, Brenton Murchie, Jasmine Huntley, Shaheen Aboobacker, Mick Hay, Christopher Lawson.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.