Singar Arounassalam Email & Phone Number

Melbourne, Victoria, Australia

This role assists with the administration of:• The Courseware Priority Plan• The oversight of and schedule of work• Maintaining a comprehensive view of internal courseware quality and relevance, along with a comprehensive external view to benchmark and recommend improvement initiatives to course owners.• inputs for Report to Executive and Course Review Panel as required.• courseware and improve workflows within projects to drive better outcomes• Adding LTI links into… Show more This role assists with the administration of:• The Courseware Priority Plan• The oversight of and schedule of work• Maintaining a comprehensive view of internal courseware quality and relevance, along with a comprehensive external view to benchmark and recommend improvement initiatives to course owners.• inputs for Report to Executive and Course Review Panel as required.• courseware and improve workflows within projects to drive better outcomes• Adding LTI links into the units in MyLearning2.0 • Writing Assessments into the units in MyLearning2.0 Show less

Melbourne, Victoria, Australia

 Developing and maintaining separate registers for data request, continuous improvement for Excel Trackers, Power BI dashboard, course development schedule, students transition tracking & business processes  Delivering reports requested by the project team, executives, board & monthly reports for steering committee.  Designed, Developed and Maintaining a single schema model of excel trackers for all portfolios, course development schedule & students’ transitions. Experienced… Show more  Developing and maintaining separate registers for data request, continuous improvement for Excel Trackers, Power BI dashboard, course development schedule, students transition tracking & business processes  Delivering reports requested by the project team, executives, board & monthly reports for steering committee.  Designed, Developed and Maintaining a single schema model of excel trackers for all portfolios, course development schedule & students’ transitions. Experienced in gathering business requirements & orchestrated migration to SharePoint forms from excel tracking for organization wide courseware packaging changes transition. Implemented functional solutions, including the creation and implementation of system test plans User Acceptance Testing (UAT) by both developer and end user to ensure system quality and integrity. Mapping business processes from ‘As-Is’ to ‘To-Be’ for packaging changes, course transitions & student transitions.  Created and documented courses offered by other TAFE’s similar to BKI’s scope of registration for purchasing and sharing of resources. Working with Victorian TAFE Association and Lead L&T’s to share resources.> Developing data and reports to support 2023 business case.> Developed a Ten-Point Prioritization Tool based on risks to the organisation and urgency to develop courseware, using internal and external sources of information. Show less

Melbourne, Victoria, Australia

 Managing and engaging stakeholders, customer over mail and calls and highlighting inefficiencies of all form. Managing the electricity, gas and solar accounts for our customers group and providing exceptional walk-in service.  Identifying, analyzing and resolving the everyday issues related to the energy usage area, billings, adding/deleting accounts, metering enquiries, hardships and complaints.

Melbourne, Victoria, Australia

Working for one of the top 4 Banks Software – Apply Online, Service Online, GOE, Pronto, CBF, CCR, MS Excel, MS Teams. Responsibilities Document verification (Mortgage & Loan, ID, etc.), income verification, employment checks, KYC/AML to ensure all policies and procedures are being adhered to. In addition, to make certain all documentation meets the legal guidelines. First point of contact for customers and liaising with a range of teams – credit analysts, brokers, BDMs &… Show more Working for one of the top 4 Banks Software – Apply Online, Service Online, GOE, Pronto, CBF, CCR, MS Excel, MS Teams. Responsibilities Document verification (Mortgage & Loan, ID, etc.), income verification, employment checks, KYC/AML to ensure all policies and procedures are being adhered to. In addition, to make certain all documentation meets the legal guidelines. First point of contact for customers and liaising with a range of teams – credit analysts, brokers, BDMs & conveyancers to provide customers with smooth progress of applications.  Ensuring that organizational/credit and ACIS policies and guidelines are always adhered to prevent irresponsible lending and to minimize risk and prevent fraudulent activity.  Process the allocated workload within the area of operation, efficiently, accurately and within the time scales and standards set out in the SLA and meet performance targets always. Show less

Burwood East, Victoria, Australia

Truganina

• Conducted interviews with key business users to collect information on business processes and user requirements• Provided client support on system operation and process mapping using Visio to map tickets on Service now from different users & technologies through various data analysis• Developed flowcharts and diagrams to describe and layout logical operational steps as per SCRUM• Analyse, understand, document, and confirm 'As Is' environment (systems, operational processes… Show more • Conducted interviews with key business users to collect information on business processes and user requirements• Provided client support on system operation and process mapping using Visio to map tickets on Service now from different users & technologies through various data analysis• Developed flowcharts and diagrams to describe and layout logical operational steps as per SCRUM• Analyse, understand, document, and confirm 'As Is' environment (systems, operational processes, policies and protocols, controls, KPI's) for the business process improvement using MS Visio & BPMN• Involved in defining 'To Be' environment and develop Target Operating Model to create a new process based on industry events• Run agile ceremonies like including Design sprint planning, prioritizing Microjourneys, daily stand-ups, showcases• Conduct workshops with the Product Owner, Business Analysts, and Architects to create and refine backlog and define process improvement scopes on products.• Scope – Service Now, O365, Incident Management, Windows Dynamics, Data analysis and Dashboard creation using Power BI & Tableau, Business Process mapping, Visio & Lucid Chart Show less

Melbourne, Victoria, Australia

• Forecasted the Australian Diamond team’s performance and generated insights while performing hypothesis testing to verify and test the claim. • Devised a detailed study report of the project, provided mapping of current processes and proposing suggestions for improvements.

Melbourne, Victoria, Australia

Puducherry, Puducherry, India

• Identifying and communicating with the Business users directly to analyse and document requirements to create solutions• Interacting with key stakeholders to understand Business objectives & requirements• Identifying, investigating, and analyzing business processes to understand the business procedures and Industry standards• Working in agile model and getting involved during all stages to capture and clarify requirements to ensure delivery as expected by the… Show more • Identifying and communicating with the Business users directly to analyse and document requirements to create solutions• Interacting with key stakeholders to understand Business objectives & requirements• Identifying, investigating, and analyzing business processes to understand the business procedures and Industry standards• Working in agile model and getting involved during all stages to capture and clarify requirements to ensure delivery as expected by the customer.• Reporting Project status to Client and internal Management team during daily stand up calls.• Coordinating from Onsite with the Offshore team and keeping them across all the requirement discussions with the business and share the customer signed off requirement documents with the complete team• Using project management methodologies to plan project delivery, cost, and resourcing to ensure timely delivery of requirements as per customer priority and expectation• Responsible for breaking Business Requirements into User Stories, and providing relevant detailspost elaboration sessions with stakeholders.• Work with Business Stakeholders for analysis of User Stories and help them priorities functionality to be in line with minimum viable product. Show less

Puducherry, Puducherry, India

Master Of Business Analytics, Business Analytics, Distinction

• Foundational Skills in Data Analysis • Descriptive Analytics and Visualization • Predictive Analytics • Machine Learning | Modern Data.

B.Com, Business/Commerce, General

11&12 Std, Commerce, 90.4 %