Results-driven IT leader in customer success, software implementation, and change management. Proven ability to build and lead large, high-performing teams, driving scalable process improvements, enhancing service quality, and elevating team member experience. Skilled at fostering strong relationships with executives, serving as a trusted advisor, and ensuring customer success against strategic imperatives to drive success and increase value. Adept at leveraging analytical skills to distill complex ideas into actionable insights. Committed to delivering high-impact results and achieving the highest return for stakeholders through strategic planning and effective execution. Based in New York City.