Devoted my time to care for my newborn daughter while preparing for a career transition.

Assisted families with end-of-life planning in a sales and service role, managing multiple accounts simultaneously.

• Served families before, during, and after their time of need in a service/sales capacity. • Ensured client needs were met, often serving upwards of 20 families at the same time. • Assisted families with end-of-life planning, often meeting unique or cultural needs. • Utilized Salesforce to build client relationships. • Consistently produced beyond expectations. • 2nd highest J.D. Power’s score among family service advisors in the Seattle market in 2022.

Managed two floors of high-end offices on a two-person team.Day-to-day tasks included:General upkeep of the centerOperating as the front desk/receptionist for 50+ companiesReplying to emails regarding operations as well as client requests or concernsEnsuring all clients were satisfied with their servicesToured the center for potential new clients in the absence of a sales manager.Most notable work has been operating as the center manager/running the center alone for multiple weeks in a row as the manager had taken multiple extended leaves.

Created intuitive rulebooks under direction from development teams to ensure players experience a sufficient understanding of the games’ rules. Converted development team’s rules into rulebook format for player learning. Worked from home using virtual communication to see projects through to completion. Assisted in development of game mechanics in addition to assigned tasks.Credits:Phase - Rulebook WriterThunderstone Quest - EditorSome projects still under NDA.

• Worked with Seattle-area corporations to create team-building events.• Hosted events for 75+ person groups, fostering cooperation and communication. • Spearheaded full implementation of Resova event booking software platform including training.

• Consistently ranked in the top ten performing employees in both the Twin Cities and Seattle markets in customer satisfaction.• Excelled in a retail sales and service during high-traffic seasons.• Fostered a positive team environment by maintaining high morale and mentoring coworkers

Developed various titles via play testing and rules writing. Engaged in constructive brainstorming with employees and fellow interns to develop new and unique game mechanics. Frequently worked late to ensure timely completion in line with development schedules. Titles worked on include: • Star Wars: X-Wing, • Star Wars Armada, • Star Wars the Roleplaying Game,• Battlelore • Descent: Journeys in the Dark. Accomplishments• Play tested and assisted in editing rules for multiple products• Discovered and corrected exploitable game mechanics in Star Wars: X-Wing• Gained skills in Adobe InDesign• Credited in Star Wars: X-Wing, Star Wars the Roleplaying Game, and other titles