Steven Singer Email & Phone Number

Philadelphia, Pa, Us

I lead strategy and transformation initiatives to drive operational excellence, revenue growth, and customer satisfaction. I help leaders transition from crisis management to leading strategically with vision, purpose, and impact—resulting in greater professional and personal fulfillment.Key Focus Areas & Results:Strategic IT Planning: Developed technology roadmaps that increased process efficiency by 25%, aligning IT with Marketing, HR, warehouse, and e-commerce strategies.Operational Optimization: Streamlined enterprise systems, reducing manual errors by 40% and improving order accuracy.E-Commerce Growth: Enhanced B2B and B2C platforms, driving an 18% year-over-year increase in digital sales and improving customer satisfaction with seamless navigation and checkout.Data-Driven Decision Making: Leveraged analytics for better forecasting and inventory management, cutting stockouts by 20% and lowering holding costs by 15%.Infrastructure Resilience: Implemented disaster recovery solutions and system upgrades to achieve 99.99% uptime, ensuring uninterrupted business continuity.Cost Management: Optimized IT budgets and vendor relationships, delivering $500K in annual savings while supporting business growth.Leadership Development: Built high-performing teams, fostering a culture of accountability, innovation, and results-driven execution.Operational Excellence: Automated workflows and optimized resources, improving scalability and reducing errors.Customer-Centric Innovation: Delivered personalized, efficient digital solutions that enhanced customer engagement and loyalty.By balancing emerging technologies with enterprise systems, I ensure cost-effective, future-ready solutions that drive measurable outcomes. My leadership empowers teams to operate with purpose, delivering results that elevate both professional success and organizational growth.

Glassboro, Nj, Us

• Currently teaching a course in Information Technology, a general introduction to Windows Server Environments, Web Technologies with a focus on Platforms and Systems Administration.• Prepared and delivered lectures and led discussions on a variety of computer science topics.• Developed and revised course materials, including syllabi, lectures, and exams.• Graded assignments and exams and provided feedback to students.• Advised and supported students in their academic pursuits.• Stayed up-to-date with current trends and developments in the field of computer science.• Participated in departmental meetings and activities.• Maintained attendance and grade records and performed other administrative tasks as needed.• Contributed to the development and implementation of departmental policies and procedures.

Pennsauken, Nj, Us

Strategic leadership in IT involved aligning technology with business goals, fostering innovation to drive results. As a C-Suite member, I regularly collaborated with senior leadership to craft IT strategies that supported global objectives. My role was pivotal during the technical merger integrations, notably the transition of Brook Furniture Rental to Dynamics 365, boosting scalability and revenue.I led the adoption of advanced technologies such as cloud computing, AI, and data analytics, overseeing significant system upgrades including Salesforce and Dynamics NAV & 365. This included automating with Kubernetes and migrating to Azure, with AWS as backup, enhancing competitiveness.Managing a substantial IT budget, I achieved over $2 million in savings through efficiency improvements, championing digital transformation and bolstering security to improve value and efficiency. Operational excellence was ensured through comprehensive disaster recovery plans, vital for resilience during events like the COVID-19 pandemic.I fostered partnerships across the organization, aiding strategic decisions and developing an HR talent strategy that supported innovation and growth. This included transitioning from ADP to Paycom in 2023.With over 10 years of experience, I've led cross-functional programs, influenced senior management, and managed complex operations. My expertise spans enterprise architecture, business intelligence, and IT governance, with a focus on ERP systems, technology vendor management, and cost-effective solutions.My strategic focus extends beyond technological implementations; I have developed cost-effective multi-sourcing strategies, managed diverse IT vendor relationships, and steered the IT integration of seven acquisitions. I have interviewed and hired all IT staff, managed employee annual evaluations, and coordinated projects & system upgrades with vendors and staff for all 33 locations.

Pennsauken, Nj, Us

• Provide leadership & manage the National IT Infrastructure Operations & Engineering Team. • Direct 25+ technical and managerial staff supporting 28+ locations US. Responsible for contracts, vendor management, information security, audit and compliance, cloud services, network, telecommunications, data centers, database and web services, disaster recovery, messaging, mobility, desktop services and 24/7 National help desk.• Project managed multiple (ERP) rollouts; Dynamics NAV 2009, 2015 & Upgrade in 2016. In the process of evaluating migrating NAV 2016 to D365 / BC.• Built & Manage Converged Infrastructure including storage (SAN/NAS); with automation including PowerShell & containerization on Dell Technology. Customized infrastructure to be scalable to business demands using Hyper-V and VMware. • Extensive expertise in core networking (LAN infrastructures), WAN, ISP, firewall, and wireless infrastructures. (Checkpoint, Ubiquiti, Aerohive)• Knowledge of frameworks NIST 800-171, ISO27001Administrative responsibilities:• Support all departments of the company, including accounting, human resources, management, operations, Marketing, facilities management, and all areas of Sales• Responsible for agreements with vendors, including Checkpoint, Cisco, Dell, Emerson, Microsoft, & VMware.• Create project plans, RFP’s, internal proposals for new projects, annual performance evaluations, & annual training plans• Responsible for interviewing and hiring IT staff & employee annual evaluations• Manage the organization's Microsoft Dynamics NAV ERP system(s), ERP upgrades to Business Central and third-party (ISV) add-on implementation(s).• Procure equipment for each project after careful analysis.• Generate ad hoc reports for upper management.• Coordinate projects and system upgrades with vendors and staff.• Coordinate satellite office moves and building expansions.• Responsible for security program, Payment Card Industry (PCI), GDPR Compliance and CST.

Pennsauken, Nj, Us

Plan and manage the implementation of technology initiatives such as new systems, processes, and structures. Lead and manage the Technology Support & Development Teams• Managed the Helpdesk Level 2&3 Escalation Queues & Tasks.• Installed, managed, & updated software systems & networks Multiple organization’s Environment, & ensure adequate security measures on all of them.• Design & develop security features and procedures.• Completed monthly visit to various sites work on issues with Hyper-V, Ad-sync, DHCP server’s Moving Network equipment, Installing Network Equipment & Server Infrastructure• Provided onsite support to staff for updates through Windows 7 & 10 maintaining WDS and WSUS.• Worked with Active Directory configuring account on premises Active Directory with office 365, Security Groups, Distribution Lists, Contact Lists, Teams Administration & Support Messaging voice, Data Policies.• Setup office 365 security group, distribution groups, distribution list’s, aliases, teams, alongside supporting exchange 2007 ,2010, 2013 & Hybrid Exchange and Office 365 Environments.• Designed Templates used for user account creation, membership of server drives, pc deployment & GPO templates Across Over 100+ Sites.• Specialized on Intune business and education platforms in Office 365 alongside going to conferences and Training Operated by Microsoft.• Completed weekly meetings with Admin, Technical and end user staff• Reported to the Director, on Escalated cases which required planning, following procedure & ensuring SLAs were met daily Alongside SOPs.• Complete server checks & Backup checks of sites This included Azure Backups. file server backups, and DPM Backups & 3rd Party Backup.• Completed updates to antivirus software.• Complex network issues Multiple DHCP scope, VLANs & working with Managed Dell, and Net gear & Cisco switches. Enterprise WIFI systems such as Dell Aerohive, TP Link Omada, Aruba, Cisco, Ubiquity.

Pennsauken, Nj, Us

Lead and manage the Technology Security & Help Desk Teams• Microsoft Dynamics NAV, Support Supervisor• Provide monitoring and operational support for the IT Infrastructure Environment.• Monitor the operational availability of the production network, servers, SAN(s) and data backup platforms and address/resolve any reported issues in a timely fashion.• Develop relationships with "core" vendors critical to the availability and performance of the IT Infrastructure Environment Monitor the information security platforms, products and vendor services and address/resolve reported issues.• Work with Microsoft Active Directory Architecture Design, SCCM Product(s), Windows Server Platforms, Microsoft ERP Platforms, Microsoft SQL Server, Microsoft Office Technologies, and Windows Desktop Operating Systems.• Design, Monitor, and Manage VMware ESX/ESXi and vSphere Product Architectures.• Install and Monitor the Barracuda Hardware appliances, Dell PowerEdge Server, and EqualLogic SAN Hardware & Product Lines.• Experience with Citrix XenApp Presentation Server Products and remote connectivity.• Experience with EMC (Veritas) Networker & Symantec BackupExec Products.• Develop an ability to work well independently and in a team environment, handle multiple tasks simultaneously and adapt to changing priorities.

New Hyde Park, New York, Us

•Onsite Support Technician, Sever Support, VOIP Deployment, Desktop Support, Computer Security Administrator, Web Developer•Design and implement all technology systems at company’s regional operating centers. Heavy focus on Citrix, VDI and PaaS along with Receiver•Train sales staff on use of new & existing software & hardware. Developed recruitment automation system that increased telemarketing department productivity and allowed 150% staffing increase.•Expansive Enterprise with over 31,000 Full Time Employees within a single AD Forest! Talk about uptime, because, IT is Life or Death Sometimes.

Bs, Computer Technology & Computer Security

Master Of Business Administration - Mba, Business Administration, Management And Operations

Master Of Information Systems, Information Systems