Singh Amith Email & Phone Number

I have substantial experience in dealing with people and within the financial services arena. I have worked previously at FNB and Standard Bank and currently am working at Liberty Life. My knowledge of the processes (up and downstream), experience in leadership and networking has made me deliver on many projects, assist my team and be the go to person and my capability allowed me to manage multiple teams concurrently. I have excellent verbal and written communication skills and a keen eye for detail. I have gained experience with dealing with all levels of people in my past and current employment. I am driven, professional and adaptable to the changing environment. My attached CV displays what I have done and achieved in more detail.

Listed skills include Insurance, General Insurance, Life Insurance, Business Process, and 10 others.

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  Team Manager

  Liberty Group South Africa

  Mar 2006 - Present - Braamfontein

  •Team management to effectively achieve the best of each individual with the relevant coaching, mentoring and development plans in line with departmental and business goals/targets.•Monitoring of adherence schedule, absenteeism, reports, trend analysis, team behaviour, Quality Assurance, calls stats, occupancy, productivity, utilization, adherence, new business generation and Service level Agreement, Etc.•Exceed customer expectations and requirements using available resources, policies and opportunities.•Apply verbal, non-verbal and written communication effectively to individuals/groups to achieve desired results.•Deal directly with clients, relevant stake holders and other departments pertaining escalations, fraudulent activities, general complaints, Customer Relations and Ombudsman complaints to enhance customer experience and build relationships.•Regular reporting on performance, operational goals/targets and assessing production and efficiency.•Risk, Change and Performance management task and duties to avoid reputational and financial damage.•Manage absenteeism report, headcount report, asset register and escalations process•Percentage reduction of non-core related functions by analysing data and implementing new or fixing current processes•Increasing core related functions and multiskilling to best utilise capacity.•Manage and address employee conduct and performance accordingly by following the relevant company policy and procedures.Teams managed: •Website, Email, Administration, Switchboard, Medical Lifestyle, Technical , Inbound multiple skill team.Please view my CV for full list.