Amninder Singh Email & Phone Number

Kitchener, Ontario, Canada

Pearson Airport, Toronto

- Responsible for Baggage Applications Validation before and after any IT Change. - Taking part in the validation of Disaster Recovery Activities. - Implement an escalation process for urgent or unresolved issues, ensuring they reach the appropriate higher-level teams or management. - Working with Multiple Teams to resolve the high priority Issues within SLA. - Dealing with Multiple Vendors for Production issues, changes, or requests by business. - Working with technical support team to escalate ticket as per defined process. - Troubleshooting for chronic issues and prevent it from further outage. - Responsible for User and Access Management.

Toronto, Ontario, Canada

- Worked as first point of contact for Internal Employee. - Determine the appropriate team or department responsible for handling each category of issues and assign the tickets accordingly. - Resolving user account-related issues, such as login problems, access denials, or account lockouts.

140 Mclevin Avenue ,Scarborough

Post Graduation Diploma, Embedded Systems Engineering And Design, 3.54

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering