Leads Infrastructure & Platform Engineering for distributed e-commerce (web & telephony) platforms ($150M+ GAR). Builds local & geo-dispersed teams; aligns engineering culture with business. Architecture & agile methodology best practices advisor. Plans/implements data strategy & platform for Product, Marketing, Customer Service, & Leadership. Oversees technical debt, platform roadmap, & SaaS distributed applications backend API architecture. Manages infrastructure operations for 2 data centers & Azure Cloud. Directs deployment, security, & maintenance for 700 physical & virtual servers. Develops Cloud strategies, manages on-site & Cloud hybrid infrastructure. Leads corporate IT: user support, on/offboarding & security training, manages 100+ applications + email.Develops/manages security policies; maintains regulatory & cybersecurity standards. Mitigates infrastructure & data risks. Incorporates disaster recovery & business continuity plan best practices.Leads strategic acquisition patent & technology due diligence & data/infrastructure integration.Notable Contributions:• Created security, risk governance, & cybersecurity, & employee training programs. Improved PCI, GDPR, & CCPA compliance. • Built data analytics platform, integrated with Snowflake. Contributed to YOY growth from 2-3% to 20%+.• Reduced chargebacks & fraud incidents; enhanced fraud detection workflows/processes. • Updated Cloud-based API provider platform to connect consumers/advisors. Enhanced scalability, feature add capability, reduced carrier costs 50%+.• Managed 3rd party integrations: Iterable (email marketing), Sift & Jumio (risk management), Bank of the West (payouts), & WorldPay (online payment processing).• Took over behind-schedule project to migrate from Salesforce to Zendesk; completed project in one quarter.• Managed Ingenio carve out from AT&T. Created infrastructure. Moved AT&T 3rd party contracts & platforms within 9 month schedule, under budget.

Director of Engineering, E-Commerce, Platform Tools, Database, QA Automation | 2009 to 2013Technical Lead & Development Manager, E-Commerce & Payments | 2005 to 2009Senior Software Engineer | 2000 to 2005Worked with senior leadership to develop strategic vision & initiatives to redefine payment & e-commerce platforms. Managed E-Commerce, Infrastructure, Risk Management, & Business Intelligence operations. Partnered with cross-functional team to determine objectives, promote application architecture needs, & recommend development & implementation solutions. Advisor on project requirement & pipeline executability aligned with forecasted needs & corporate objectives. Orchestrated recruitment, development, & retention of Agile engineering teams. Supported system architecture/deployment, Splunk clustering, RabbitMQ operations, & corporate application authentication systems.Notable Contributions:• Member of Pay Per Call platform buildout core Engineering team. Platform creation resulted in $250M acquisition by AT&T. Integrated Ingenio & YP systems; led software-oriented architecture (SOA) initiatives.• Maintained 3 week development cycle.• Directed post-acquisition corporate Oracle & billing/remittance systems restructuring. Directed cross-functional team through architecture & testing stages.• Optimized $500M+ in transactions processing across multiple payment gateways. Architected PCI-compliant & service-oriented platform. Initiated operations methodologies to achieve 99.99% uptime.• Managed e-commerce team to build & deploy high traffic Earn Per Call website commerce engine. Developed pricing/payment models, asset management tools, & commerce applications. Provided dynamic user experience across web & telephony e-commerce platforms.• Architected Pay Per Call service offering commerce solutions. Orchestrated pricing model design for advertiser application & strategies to drive voice-based commerce engagement.• Five-time recipient of YP Key Contributor Award.