Jorawar Singh Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

1. Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.2. Design and create plans of action for the various stages of the customer service process.3. Oversee recruitment, hiring, and training of new employees on all customer support teams.4. Monitor team productivity and.

Canada

• Provide remote technical support for client hardware, network and application issues, such as: First line support for emails and calls interacting with clients directly.
• Handle SQL Server Management Studio data queries.
• Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
• Maintain, configure and deploy Windows PCs and MAC workstations.
• Assist network technicians in installing network interface cards, hubs, switches, network cabling, etc.
• Configured, implemented and managed various routers and L2 switches.

Toronto, Canada Area

• Installed, maintained, and repaired of copper-based telecommunications equipment, products and services
• Provided an exceptional customer experience to Bell clients
• Troubleshooted complex telecommunications products and systems using a digital multimeter, Smartphone, and PC.
• Installed, fish network cables like CAT 3, CAT5, CAT 6 to provide the customer with the services like Internet, Telephone and TV.
• Installed CISCO 1940 series switches to distribute the services according to different VLANS.

Vaughan, Ontario, Canada

• Kept the network in optimum efficiency by analysing it for potential problems.
• Provided hardware and software support via Remote Desktop.
• Troubleshooted Printers, Fax, ATA and Routers to ensure that they are performing efficiently.
• Provided Level-1/2 support and troubleshooting to resolve issues.
• Created, maintained and closed the ticket for issues related to Hardware/Software. Monitored the client network using PRTG systems.

Toronto, Canada Area

• Configured and troubleshoot the routing protocols like RIP, IGRP, EIGRP, OSPF and BGP on CISCO routers
• Configured and troubleshoot VLANS, Trunking, VTP, STP, Ether Channel on CISCO switches.
• Worked with Network management tools like SOLARWINDS, OPENNMS.
• Installed and configured Windows Server 2008 R2 2012 R2 with services like Web Server, Exchange Server, Domain Controller and Print Server.
• Worked in Virtual environment with software’s like VMWARE, VSPHERE ESXi., Hypervisor.
• Configured and troubleshoot Voice-Over-IP (VOIP)

Certificate, Information Systems Security Professional

Post Graduate Diploma, Computer Technology/Computer Systems Technology Networking

Bachelor Of Technology - Btech, Computer Science And Engineering