Manpreet Singh Email & Phone Number

Canada

• Prepare and assemble over 30 meal products daily, ensuring compliance with SQF standards for quantity and quality control.• Conduct regular inventory management, tracking and maintaining stock levels for around 80 different food products to prevent shortages and ensure efficient mealpreparation.• Led a team of 7+ food service associates, providing daily instructions on assembly line products and dietary requirements, enhancing team productivity andadherence to health guidelines.• Monitor product quality, identifying and addressing any discrepancies to maintain high standards of hygiene, food safety, and customer satisfaction.• Collaborate with the team to streamline meal assembly processes, improving efficiency and reducing prep time by 15%, while minimizing food waste by 20% through effective ingredient utilization strategies.

Punjab, India

• Provided technical support to end-users by monitoring, prioritizing, and resolving help desk tickets through ServiceNow within the company's established service level agreements (SLA).• Managed user accounts (account creation, modification, and deactivation), permissions, and group policies in Active Directory, facilitating secure and efficient access to network resources.• Installed, configured, maintained, and upgraded operating systems (Windows, macOS), peripherals, network infrastructure, and business applications of the organization, to ensure optimal performance and reliability.• Enhanced network security by implementing updated protocols, reducing system vulnerabilities by 12%, as part of the IT support team.• Developed, and updated, over 50 support documentation resources, including knowledge base articles and troubleshooting guides, improving issue resolution times by25% and increasing user self-service by 8%.