Business Technology Senior Manager
Cleveland , Ohio, Us
Championed KeyBank’s strategic roadmap-based initiatives with product owners and senior leadership team. Optimized and digitized consumer account originations, leading teams and providing direct guidance to the architectural designs.• Owned overall technology solution design, delivery, support, and vendor relationship management of account opening and providing digital banking solutions. Winner of Chairman Award for 20 by 20 initiative, doubling accounts opened online from 10% to 20% and decreasing cost per account from $500 to $227.• Built and led multiple cross functional squads managing multimillion-dollar budget to ensure products and services meet SLA requirements, achieving high customer satisfaction by increasing the NPS 10 points for consumer banking division.• Collaborated with marketing, compliance, product owners, and technology teams, to modernize the originations experience by delivering new products and features that aligned with the company's strategic goals. Growth was increased by promoting KeyBank as the customer’s primary banking solution.