• Worked with the GST Refund Risk Analysis Team to maintain the integrity of New Zealand tax system. • Planned and executed complex compliance credit review audit cases for Micro, Small and Medium Enterprises.• Enforced shortfall penalties for non-compliant taxpayers.• Successfully completed complex compliance management training, relating to pertinent New Zealand GST legislation, acts, and audit practices.

• Worked as a Customer Service Officer in the tax recovery team.• Delivered comprehensive end-to-end services to address intricate customer inquiries regarding tax-related matters. Ensured first-contact resolution whenever possible by offering tailored solutions.• Worked on debt collection and performed comprehensive financial analysis and on need basis provided financial relief.• Worked with upgrade Testing team on various financial business scenarios.• Trained and supported officers during the online and phone system upgrades, to facilitate seamless transitions.• Trained in New Zealand taxes including as Goods and Services tax, Fringe Benefit Tax and Small Business Cash flow loans.

• Worked as a Customer Service Advisor with New Zealand's leading bank to provide Everyday Banking Financial Services to their clients.• Leveraged good communication skills to analyse customer banking needs, inquiries, complaints and provided viable solutions.• Boosted the Bank’s business by opening new accounts and term deposits for customers by providing benefits of the products.• Provided training to customers on utilizing the online banking platform for various banking operations.• Achieved success in the one-month Everyday Banking Operations training program hosted by Concentrix.

• Worked with the company's lending based financial software FinnOne Neo.• Successfully implemented the software for ICICI Bank, India.• Worked on JIRA for issue tracking and resolution.• Provided viable solutions for finance based queries.• Analysed and worked on the implementation of the e-Apply module and the Customer Acquisition System (CAS) for People's Choice Credit Union, Australia for their home loans line of business.