Spearheaded the development of Resolution & Recovery reporting tool, ensuring adherence to regulatory requirements and standards. Collaborated closely with product owners and stakeholders to maintain a well-defined backlog, prioritize user stories, and communicate the product vision to the development team. Facilitated and time-boxed Scrum ceremonies including sprint planning, daily scrums, sprint reviews, sprint retrospectives, and backlog refinement meetings. Influenced and drove key aspects of the business decision-making process. Acted as a servant leader, coaching team members on Agile methodologies and empowering them to self-organize and make informed decisions. Managed crisis situations with poise and effectiveness, making strategic decisions to maintain business continuity and protect stakeholder interests. Implemented and maintained visual management tools such as Kanban boards and burndown charts to enhance transparency and visibility of work.

Spearheaded the project for development and implementation of user-friendly features and functionalities for the Consumer Self-Service Digital Automation Project, enhancing user experience and increasing self-service capabilities for credit card management. Ensured seamless integration with existing systems and database, maintaining data security and privacy standards while providing real-time updates and notifications to users regarding their account activities.

Transitioned the Market Risk Reporting Process from Manila and London to Bangalore. Assisted in maintaining and improving the market risk management framework, including the development of risk policies and procedures. Conducted daily risk assessments and monitored key risk indicators to ensure compliance with internal risk limits and regulatory requirements. Prepared comprehensive risk reports for senior management, highlighting key risk drivers, trends, and potential areas of concern.

Implemented and managed KYC procedures, ensuring the onboarding of new clients in compliance with Anti-Money Laundering (AML) regulations. Conducted thorough customer due diligence (CDD) reviews, verifying and validating customer information to ensure compliance with regulatory requirements.