With a associate’s degree in Information systems from Harper college , I'm currently enhancing my technical skills as a Network Operation Intern at Network Data Systems. My education laid the groundwork in SQL, Java, and CSS, which I now apply in real-world network operations. Alongside this role, I serve as a Call Center Representative at QCSS, where my dedication to customer satisfaction and problem-solving is evident.At QCSS, our team has significantly improved customer satisfaction by implementing effective call handling strategies and exhibiting exemplary problem-solving under pressure. My passion lies in blending technical expertise with exceptional service, and I strive to bring a diverse perspective and innovative solutions to the organization. I'm committed to learning and growing within the fast-paced tech industry, contributing to a culture that values collaboration and continuous improvement.