Ajay Singh Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

- Responsible of Managing multiple North America Clients in Healthcare, Pharma & Insurance domain for their Digital Transformation, IT Consolidation, End user experience Improvements along with Business Development for HCL thru new prospects / clients. - Manage large teams spread across Multiple Location of America, Canada & India to manage Project planning, scoping, estimation & tracking client projects.- Responsible of setting up IT Teams to cater upcoming project deliveries in North America. Building and managing teams at various expertise levels to cover global client requirements.- Leading Client handling, Escalation Management & new project initiates for Multiple HCL Clients.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

New Delhi Area, India

- Managing new bids to acquire new business from incumbent and market competitors. Working based on lead and RFI/RFP information from sales and clients. - Managed Delivery and business improvements to multiple global clients in Manufacturing, Retail & Logistics area.- Responsible for setting up RedPrairie (WMS/SCP) Pool and expanding team based on leads from client.- Support to sales in finding new opportunities, preparing solution response, proposals and working on TnM, FPP, MS & ABP service framework.- Responsible for Logistics, SCP & WMS practice in EMEA vertical.- Overseeing CIMG, Problem Management, Change Management & Project delivery for multi-billion clients.- Process Definition & Implementation for SLA / KPI monitoring & achievement.- Interaction with customer for new project requirement gathering, risk assessment, and finalization of SoW. - Project planning, scoping, estimation, tracking client projects & escalation handling.- Building and managing teams at various expertise levels to cover client requirements from various locations worldwide.

Emea & Asia

- Steering initiatives towards achievement of client organizational goals with chief responsibilities pertaining to Project & Program Execution, Quality, Client Relationship Management, architect & deliver solutions and streamline management processes. - Handled projects over 25M$ for global clients of WMS/SCM/Logistics domain with major improvements in processes and overall response time. - Building and managing teams at various expertise levels to cover client requirements from various locations worldwide. - Overseeing end to end project management from conceptualization to technology mapping, budgeting, resource & task scheduling and final execution of projects.- Project planning, scoping, effort estimation, tracking client communication & presentation.- Offshore Delivery Management for technical and functional deliverables of projects.- Managing and leading team members, allocating resources and guiding the team throughout the project.

France & Chennai Area, India

- Facilitated Program Management, Project Management & Service Delivery for multiple initiatives.- Responsible for implementing JDA/Red Prairie (WMS/SCM) and setting up offshore delivery center.- Initiated business process improvements at floor level in warehouses for reduced cycle time and improved productivity. - Responsible for handling MRP (Material Resource Planning) and improvements in overall process.- Managed and transitioned the technical support from local, external and regional site IT spread across the globe to low cost Shared Service Center for Flextronics. - Functioned as SOX assessor for ERP in Flextronics GSSC responsible for adherence of SOX Policies.- Managed worldwide Technical support teams on different ERP, WMS, SCM & related domains which includes BaaN, SAP, Oracle, Unix, Agile & JDA/Red Prairie.- Lead the team responsible for managing the entire ERP Technical support for BaaN, SAP, Oracle, Solaris, AIX, Red Prairie, Atlas, Agile etc. for support to FLEXTRONICS worldwide sites. Supporting 25,000+ BaaN users, 300+ sites, 250+ Databases, 450+ servers across the globe. - Responsible for setting up Various Support teams to centralize support for all global ERP applications and infrastructure. - Member of core team to deploy enhanced CRM solution ‘Service Now’ for Flextronics Worldwide Support.- Forecasting, Staffing, Scheduling for the ERP Technical support.

Europe.

 Co-ordinate the migration/consolidation of different ERP environment from remote individual sites and small Data centre’s to a Centralize Regional Data Centre to reduce operational as well license cost.  Worked closely with other Support teams to ensure no impact on other applications dependent on ERP Systems feed. Daily analysis of technical performance reports and implementing the appropriate action steps where necessary.  On-demand communication with client business partners to troubleshoot and/or to improve ERP Practice in Flextronics worldwide. Weekly communication with Global Support Teams to report system metrics and/or to resolve issues related to ERP system.  In-depth understanding of the various facets of ERP Migration and Support Services framework including the on-site/offshore delivery models.

Bordeaux, Nouvelle-Aquitaine, France

 Evaluate cost and benefit and present the potential savings to senior executives. Effective transition of support activities from a decentralized model to shared services model. Ensure SLA management and service delivery. Quality assurance and SOX compliance. Regular business review with senior executives and the business owners.

London, United Kingdom

- Business development and support to clients of HTMT Europe Ltd in Europe.- Handled projects for clients like IBM, Solectron,Aldisa, Altis Semiconductor and more in Europe

Nice, Provence-Alpes-Côte D'Azur, France

 Responsible for managing ERP and related bolt-ons Maintaining automated task scheduling for ERP applications using Tivoli Scheduler Team handshaking with US team to sync application changes and related updated by US Dev Team Managing and circulating MIS reports for system incidents Reviewing system reports with IBM senior management and clients.

Ahmedabad Area, India

 Meet deadlines without compromising quality norms and adhering to SLA.  Delivery Management & Post Migration Support.  End to end support model. Achieve customer satisfaction by ensuring service quality norms and build the brand image by exceeding customer expectations. Regular meetings, interaction and business review with the customer.

New Delhi Area, India

Client : State Bank of India, Income Tax Department Responsible for Banking & Income Tax Computerization Projects in North India Resource estimation and team building; training and people management. Designing data collection applications for pre-go-live data feeds

Education record

Education record

Itil V3, Itil Management