Rachit Singhal Email & Phone Number

Dubai, United Arab Emirates

Working as a Solution Architect of Atlassian tools for multiple clients with below responsibilities:_Working with multiple stakeholders and internal team to gather requirements and convert them into a tooling solution_Training users on Atlassian tools_Configuration and development of tool as per the business requirement_Migration of the data from cloud to DC/Server and vice-versa_Guiding users for the efficient utilization of the tools_Resolving end user query and their basic change requirements_Working on POC, installation and configuration of new plugin_Setting up the new instance _Cleaning and housekeeping of the instance_Automation & scripting development_Managing infrastructure incidents for DC/Server instances etc.

Dubai, United Arab Emirates

Outsourced to Al FuttaimWorking as an Analyst and Consultant for Atlassian tools for their client Al Futtaim with below responsibilities:_Configuration and development of tool as per the business requirement_Working with scrum masters for managing their project planning, sprints, reports etc._Working with Agile Coaches to make team agile _Transitioning teams from waterfall to agile_Training users on Atlassian tools_Working on migration of the data from ADO & HP ALM to Jira as per the business case_Setting up the standards and best practices for better utilization of the tools and easy maintenance_Resolving end user query_Working on POC, installation and configuration of new plugin_Setting up the support process_Working on automation & scripting_Cleanup of the instance & standardization _Developing the global level reporting etc.Major achievements-_Implemented test management tool "QMetry"._Standardized Jira and configured it as per organization requirement._Developed cost saving solutions. Ex: Templates, REST API's for multiple time taking bulk actions, Managed user licenses effectively without Atlassian Access._Multiple complex automations using smart values, UniRest, scripted fields, scripted workflow condition, validation and post function etc.

Sarita Vihar, Delhi, India

Worked as an Atlassian Product Specialist with below responsibilities:_Trained the team on Atlassian Product and enable them to provide support for Atlassian Product_Supported the product owner in managing the licensing cost and returns_Coordinated with third party vendor to get the required support_Ensured the availability of Atlassian Products_Improved the processes and approach of tool utilization for better ROI._Monitored the upgrade and technical activities_Vulnerability fixes_Worked on POC for new business requirement and configuration changes_Helped team in resolving critical issues.Major Achievements - _Prepared the route for the migration from Data Center to Cloud._Solved the regular downtime issue of Jira Software and increase the availability time._Optimized the regular automated jobs for tool availability._Merged the global reports of eazybi to give single point of truth to business etc.

Delhi, India

Worked as Lead Specialist for Atlassian Tools Jira & Confluence with below responsibilities:_Trained the team members and enable them in the project_Helping and guiding the team members in completing their day to day task._Taking care of new business requirement like new development, automation, new plugin request_Regular Housekeeping, maintenance and upgrade_Implementation of good practices for tools_Regular health checks of the tool and taking necessary action_Handling escalated BAU queues and other user queries_Handling system errors, bugs and delivering resolution of it_Automation monitoring and taking necessary action as required_Handling user's requirement like scheme changes, enhancements request, improvements, project/space creation_Dashboard, JQL, CQL creation, Bulk activities etc.Major Achievements - _Set-up the safe and minimum downtime upgrade & maintenance procedure._Completed major version upgrades to bring multiple instance on same version, removing future complexity for migration and other requirements._Deployed "Compliance for Confluence" to make documentation compliant with policies._Implemented standard processes and best practices for managing support._Deployed multiple cost saving solutions rather than depending upon plugins. Ex: RAG, Templates, Survey forms, license cleanup etc._RCA for increased time in NFT and deployed the solution etc.

Noida, Uttar Pradesh, India

Worked as Operations Support Engineer for Atlassian Tools Jira & Confluence with below responsibilities:_Managed user access and permission, resolved security conflicts for projects and spaces_Maintained the stability, performance and availability of the tool_Monitored alerts and took necessary preventive action to avoid downtime_Testing of new plugins, new versions of plugin or tool whenever required_Performed smoke testing after upgrade, any critical change and regular functional testing to keep track of application performance_Creation of dashboards, Filters (JQL)_Maintained documentation of newly discovered bugs and issues_Communicated and shared best practices to use tool with users_Requirement gathering for end users for enhancements, changes_Importing, exporting, migration of data as and when required in between the instances / within the instance_Managed different queries of the users at initial level (L1) etc.