Alex Singh Email & Phone Number

Orange County, California, United States

Organizational change consultant helping leaders and managers create nimble, responsive, and internally adaptable organizations by leveraging agile and lean thinking, principles, and practices.Some examples of improvements:- Launched multiple Agile Release Trains, established a Lean-Agile Center of Excellence, trained 1000+ staff, and achieved greater than 85% predictability.- Restructured teams to increase effectiveness and reduce dependencies, handoffs, and wastes- Improved product development and operational processes and practices — e.g., helped Finance reduce budgeting lead time from 4-6 months to 2-4 weeks; Infrastructure management to reduce SLAs by 75%- Leveraged Kanban-based development to implement a solution for automated broker confirmation of non-US EQ trades.- Kaizen Events to reduce downtime by 50-75% in four pilot efforts in two shingle manufacturing plants- Lean Problem Solving (A3) and Six Sigma to reduce time spent processing returned mail by 50% and increase ability to process returned mail within a day (up to 95%)- A3 thinking to negate multiple programs — a $15M program to fix inability to report foreign bond prices by cut-off time of 6 pm EST; a program to deploy applications and remotely monitor and unlock game levels on electronic gaming machines worldwide; a proposed program to speed-up the student loan decision making process.CLIENTS:Manufacturing/Equipment - Dow, GAF, Crown Equipment Corp, International Game Technology, Thermo Fischer ScientificFinance/Accounting - JPMC, Mission Fed, Western Union, Bank of America, Fidelity Investments, Capital Group, Lereta, TIAA-CREF, Standard and PoorsInsurance/Health Care - MRO Corp, Kaiser Permanente, Humana, Aetna, Aetna Student Health, Optum Rx, Harvard Pilgrim Health Care, Liberty MutualSW/Services/Technology - SolidFire/NetApp, Intuit, Cisco, Symantec, ICANNDigital/Retail - Samsung Ads, Mattel/Fisher-Price, Information Resources

New York, New York, United States

Managed multiple XP teams to successfully deliver business solutions to clients. - At Turner Broadcasting, Norwegian Cruise Lines, and JP Morgan, accountable for management and delivery of business solutions (budget, scope, and contract negotiation; client relationship management; process flows; team structure, dynamics and productivity; margins and ROI).- At Valtech, coached internal teams and program managers working on a major failing program responsible for developing a multi-state educational loan servicing system. In 4 months, the onshore teams were able to stabilize and double their productivity by properly following Agile principles and practices.- At US Trust, acted as a process consultant to align their Agile Unified Process implementation with Bank of America's Six Sigma initiative.- At Société Générale, defined IT related processes to increase productivity, enhance transparency, and facilitate cross-department collaboration in response to a failed Federal audit.- At Mary Kay and Travelocity, coached multiple globally dispersed teams and executive management on Lean, Theory of Constraints, Agile, and the Agile Unified Process.- At Liberty Mutual, stabilized relationship between their 120-person, Mid-West Development Center and New Hampshire based business partners by improving visibility, communication, and portfolio management processes and guidelines. Introduced Agile development practices and lean concepts to improve throughput by reducing cycle time and work-in-progress.- Iteratively designed courses and training material for Valtech's Skill Development Group on Scrum, Lean and Agile Project Management, Theory of Constraints, and Managing Agile Software Projects.

Boston, Massachusetts, United States

Supervised a globally distributed team of 18 developers, architects, DBAs, and business analysts and managed process improvement initiatives for reducing waste in existing value-streams, reducing cycle time, reducing failures, and streamlining client account setups in Fidelity's Asset Management unit.- Delivered 150+ streamlined, parameterized, and interactive reports- Streamlined delivery of trust accounting data to 500+ clients- Implemented a cost-saving plan accounting system for low-end DB market clients, enabling them to consolidate assets from multiple plans into a unified trust structure, resulting in annual savings of $10,000 per account in maintenance fees.- Reduced delivery time for customer reports from 15 to 2 business days by automating processes, standardizing data, and modifying the reconciliation process.

Salem, New Hampshire, United States

Developed applications that helped clients streamline their business processes.- For UBid.com, developed an application using Visual Studio, COM, MTS, IIS, SQL Server 7.0, ASP, XML, and XSL. that allowed vendors to enter, edit, and view information on computer products to be auctioned online.- For Microsoft, used Microsoft Solutions Framework, to design and develop a scalable, multi-tier, distributed web application to access data in SQL Server 7.0 and BPCS on an AS/400 when online with access to replicated data when off-line.

Waltham, Massachusetts, United States

Developed numerous knowledge-based applications to help CPG sales and brand professionals better manage categories and products across stores and geographies by focusing on sales, promotion, distribution, and pricing data opportunities. Used Oracle Express, ETL, Java, C++, and C.

Cincinnati, Ohio, United States

Software development and Category Management consulting for the CPG industry.

Executive Leadership And Change Management Program

Mba, Finance

Be, Electronics