- Managing schedule and day to day operations of Installation and Service HVAC technicians- Forecasting work based on maintenance contracts and service seasons- Making sure trucks and equipment are maintained and serviced- Ensure inventory stocks are kept at desired levels, Order parts when required.- Ensure technicians are trained on all service, installation, maintenance and changeover aspects of allequipment they work on.- Preparing and following up quotations based on technician’s findings.- Screening and signing off on technician time sheets based on GPS tracking.- Screening work orders for service recommendations and make sure work is invoiced properly basedon service contracts.- Ensuring technicians follow all procedures while completing work and preparing paperwork.- Prepare technician schedules based on available labor and forecasted work.- Resolving customer complaints related to service and scheduling.- Build Relationship with vendors, suppliers, sub contractors and building management team.- Schedule and oversee annual heating and cooling changeover and manage communication for theprocess with building management, technicians and subcontractors

- Manage day to day operations of sales, installation, service, warehouse and warranty departments.- Built a digital database of all customer accounts from a paper based database, to give our service department easier access to customer information.- Created and implemented protocols for sales, installation and service teams- Provided sufficient training to sales, installation and service teams to understand and follow protocols for improved over all efficiency- Created and implemented warranty process, which resulted in Imperial Energy cutting cost related to warranty replacements.- Created and implemented warehouse management and inventory control system to manage inventory real time on and daily basis.- Created and implemented a customer feedback system, which increased customer satisfaction and resulted in increased customer referrals.

- Developed and perfected reporting system using excel for water heater installation group at National Home services, which resulted in increased productivity and helped management in making decisions regarding organizational changes.– Coordinated, assigned and reviewed the work of technicians engaged in the following duties: inspections, installation and service of water heaters.– Coordinated, assigned and reviewed the work of customer service representatives engaged in the following duties: data entry, customer account verification, customer service.– Planned and optimized the water heater installation schedule to ensure maximum efficiency while thoughtfully planning each technician’s itinerary to ensure a pick list that balances time, distance and skill set requirements.– Analyzed and forecasted the sales patterns to plan and optimize the schedule to ensure a continuous flow of work orders.– Continuously monitored the scheduled installations and responded to unforeseen changes in schedule to mitigate risk and impact on both the customers and business.– Examined, verified and approved special installation requirements and authorized change in specific terms and conditions requested by the customers. – Identified training needs for customer service representatives, technicians and train them in job duties and company policies.– Provided necessary guidance to the customer service team in scheduling installations and handling customer queries.– Ensured completion of daily installations and suggested solutions to develop business and to make optimal use of the assigned resources. – Exhibited excellent customer relationship skills while dealing with end to end activities involved in new installations.– Created daily trackers to measure success and suggested methods to improve the installation rate.– Successfully retained a volume of customers who refused installations for various reasons

- Helped my team to become the highest revenue generating team on the floor.- Troubleshot dell computers on phone and provided best possible resolution to dell customers and helped my team to drive the customer satisfaction levels to greater heights.- Exhibited excellent communication skills while understanding and resolving the technical problems of DELL customers on phone.- Exhibited excellent customer relationship skills to provide Dell customers a pleasant experience on each conversation.

– Commissioned Base Station Controller and Transcoder.– Configured database of various network elements like Base transceiver station, Base station controller, Tran coder.- Shifted BSC/Sites/Cell from one vendor to another and also within the same vendor.- Expanded BSC/Site/Cell as per requirement.- Trouble shot various Alarms originated at different network entities. - Analyzed various stats related to Cell, Carriers for checking the performance of network.- Carried out changes in parameters of Cells, Base transceiver station, Base station controller for Network optimization.- Configured GPRS and controlled GPRS channel management as per requirement.- Managed allocation of Static and Dynamic GPRS channel according to traffic.