Ankur Singh Email & Phone Number

Schiphol-Rijk, NH, NL

• Lead automation activities on field trial users to analyse millions of customer data, which perform A/B comparison on deployed SW, Helping in reducing the error rates and customer issues by >20%.
• Improved the deployment time by 40% by leading multiple automation ideas for a deployment process, eliminating 85% of manual work.
• Chaired vendor migration/onboarding activity, Increasing the teams /client engagement, Covering >40% of use cases which reduces bugs to 30% after migration & onboarding.
• Analyzed, gathered & and refined the requirements needed to create dashboards for monitoring used by teams like operations, and monitoring for >4+M customers.
• Prepared and delivered technical/architecture documents related to process improvements, and automation.

Amsterdam, North Holland, Netherlands

• Working as a Consultant via Prodapt Solutions Europe
• Collaborate with different Product Owners and architects across Liberty including End to end System integration, Metrological, TV apps, Nuance, Blueprint, CPE, CDN, Networks, and Infrastructure monitoring teams.
• Working with various vendors to ensure new features are integrated into the platform as agreed to the client requirement.
• Work on an agile environment ensuring all prioritized requirements are implemented accordingly.
• Help to ensure the continued smooth operation of pre-production streams and capabilities as new features are introduced.

New Delhi Area, India

• Level 2 Support for VOD, DTH, OTT, DTV at Liberty global (UK, Ireland, Poland, Hungary)
• Managing the processing of services for linear & OTT Platform through Rosa &Harmonic NMX, Cisco DCM
• Managing the content processing for Horizon GO OTT (from Virgin Media)
• Communicated with Infrastructure and L3 team for quick resolution of advance issues System Performance Optimization – Deliver continuous optimizations
• Vendor management - Managing and building relationships with vendors
• Handling case escalations of the L1 team

Pune Area, India

• EXZA INFOSYSTEMS is a Set-Top Box Design and Development Company for DVB-C and DVB-S/S2. Also have various other media content delivery products like Advertisement server, VOD Server, Message server. EXZA has customers.
• Verification, analysis and categorization of issues reported by clients for different products
• Supporting concerned Engineering Team QA, Hardware, Development) to reproduce and resolve the field issues that have been reported by the customer or investigated by the support team
• Test network creation as per the requirement of the various Engineering team
• Planning and executing the designed plan for Product Demonstrations in Exhibitions National as well as International Platform)
• Conferences and other events including Onsite customer Demo Crisis management while giving an uninterrupted 24x7 Support

Mumbai, Maharashtra

• Plan headend channel MACD for BIG TV
• Worked on IDTV (content management system) and Conditional Access System (CAS).
• Handled VIDEO SERVER and the Entire interrelated Communication between iDTV, CAS, VIDEO SERVER.
• Perform miscellaneous tasks such as periodic backup, report generation, inventory management etc.
• Bandwidth utilization planning of satellite Transponders for BIG TV.
• coordination and fault rectification 24*7 monitored by NOC.