As a Customer Service Associate at Walmart, I take pride in providing exceptional service to our valued customers. With a proactive approach and a commitment to resolving inquiries, returns, and exchanges promptly and professionally, I've achieved a remarkable 95% customer satisfaction rating based on feedback surveys. I proactively assist and support customers throughout their shopping journey, contributing to increased sales and improved customer loyalty. My role also includes training and onboarding new associates, ensuring adherence to company policies and customer service best practices.

In my role as a Supervisor at Subway, I've demonstrated strong leadership by overseeing and managing a team, ensuring seamless operations during shifts. I take pride in training and mentoring new employees in food preparation, customer service, and safety protocols, resulting in a more efficient and knowledgeable workforce. My commitment to maintaining prominent levels of cleanliness, food safety, and hygiene standards has consistently earned our location "A" ratings during health inspections. Additionally, I've played a key role in inventory management, conducting regular stock checks, placing orders to optimize stock levels, and minimizing wastage to reduce costs. I've implemented and enforced company policies and procedures to guarantee compliance with Subway's standards and regulations. My dedication to resolving customer inquiries, concerns, and complaints with professionalism and efficiency. I've also contributed to marketing efforts, promoting daily specials and coordinating events that resulted in increased foot traffic and sales. Collaborating with the store manager, I've helped create and execute employee schedules to optimize labor costs while meeting customer demand.