- Responsible for end-to-end ownership and PCI compliancy of various payments, contactless (Apple Pay, Google Pay), cardless, and cryptocurrency products, with responsibilities including defining roadmap and timeline; evaluating and negotiating of contracts; effectively liaising with cross-functional team members to gather & analyze data and convert analyzed data into requirements- Collaborating with various business users and stakeholders to understand needs, gaps, and improvement areas to diversify product portfolio and establish future product offerings-Researching the payments market & competitors, and monitoring financial results, pnl statements, pipelines, and progress relative to plans to determine pricing, prepare ROI analyses, review operational and technical costs, and forecast growth- Partnering with technical teams to align vision and product strategy; conducting issue triage sessions and proactively identifying and preparing risk matrix & risk mitigation plans

- Developed B2B relationships with financial institutions, ISOs, and payments software companies and managed various payments products-Validated UI/UX and CTQ requirements, maintained metrics for SLAs and KPIs, and conducted regular audits with all key stakeholders, ensuring the company obtains the best pricing for payment solutions and faces the minimum risk- Ensured that the products meet client expectations by gathering feedback and translated business requirements to technical terms to communicate changes to the development team effectively

- Created Business Requirement Documents, tracked issues using JIRA, updated OPAs and maintained timely communications with the team to improve margin and workflow- Managed technical payments solutions using software development principles like Agile and Waterfall to keep real-time track of tasks, milestones, statuses, deliverables, and risks- Streamlined the workflow process of the technical team by implementing process improvement methodologies like Lean Six Sigma thus, saving 30% in time- Led QA testing & UAT transition from a third party to in-house, saving $500,000/year

- Managed Concept-to-Launch of payments front-end solutions enabling real-time monitoring of software; tracked active projects & transactions across different countries using MS Project & Visio- Ensured the company obtains the best possible pricing; improved margin, workflow, and deployment cycle, and determined minimum risk thus, forecasting to reduce costs- Maintained timely communications, prepared formal project status reports, conducted regular reviews with the customer and executive steering committee to ensure the team understands the scope and aspects

- Assessed cost, revenue & usage reports via linear regression to construct an in-house model replacing outpatient services, making $2.8M more in revenue- Generated a report for growth potential, projected budget cost and value at risk by using MS Access, Decision Trees and Excel modeling

-Composed a Qualtrics survey and analyzed the data using Tableau dashboards and Excel Modeling to initiate the project by building Project Charter, Business Case and Benefits Management Plan for the project

-Conducted analysis of purchase patterns and attitudinal data on Salesforce to reveal growth opportunities and make a detailed product strategy that saved $120,000 on potential outsourcing for the next 3 years-Officiated market analysis to develop an incentive-based strategy, boosting the number of orders by 37% with the subsequent rise in brand value and a 54% increase in market penetration-Devised a strategy for a client using social media analytics under a cross-functional product that incurred $90,000 of revenue

-Implemented Kaizen and KANBAN, set-up quality policies and procedures and helped the company transition from hybrid to agile methodology environment-Researched financing procedures to amass the final rate contract for upcoming franchise openings-Designed and developed project document templates based on SDLC methodology and organized projects on Basecamp

-Engineered a self-erasing duster and partnered with the sales and marketing team to gain 130% increment in revenue-Performed analysis of timeline, revenue and demographic reports to allocate resources and budget for new product strategies-Identified and monitored competitors to analyze marketplace conditions and explored growth opportunities by contacting potential customers