Developed and implemented cutting-edge process mining and business analytic algorithms into our TREASUREMINER and TREASUREHOARD tools. Research novel approaches and utilizing existing tools and packages to turn those algorithms into analytic capabilities. Developed a method for identifying the most frequent pairs of subsets in a trace of elements using Python, along with a minimum spanning set of elements. Optimized data analysis processes by implementing algorithms to process large-scale data sets. Utilized data visualization tools such as Treasure Hoard and Treasure Miner to present analyzed data in an organized and visually appealing format. Created and validated data models to identify patterns and trends in datasets. Developed and maintained software applications in Python. Designed algorithms to process data efficiently and accurately

IT Intranet website content manager.Evaluate assigned software/automation requests, and analyze their respective business processes.Developand testIT Intranet documentation and procedures assigned.Develop and test software code for as instructed.Provide post-implementation operational support and maintenance for assigned software systems.Addressed assigned instructional and training exercises and demonstrateproficiencies and learning objectives.

Monitored the Help Desk tracking system and diagnosed and resolved problems with PCs.Provided client-side and remote assistance to Departmental users. Set up new users and map network drives by communicating in a team collaborative environment.Troubleshooted any problems with the operating system, different software, and hardware problems. Worked in a team environment and took initiative individually.Learned new troubleshooting problems independently.Designed a powerpoint manual for the IT team so everyone can lead the PPT for DHCD Secretary Kenneth Holt.

Getting to know customers and help finding the right product for them.Offering relevant solutions and accessories to profitable sales growth.Self train and learn through provided online resources.Understood and executed daily goals accordingly.

Designed custom computers and performed hardware maintenance.Installed, updated, and configured multiple operating systems: Windows 7, Windows XP, Windows Vista, and Linux.Created a small office network connecting computers, printers and wireless access points with custom cabling.