Responsible for maintaining and improving the Business IT Infrastructure including Server Administration, Switches, Routers, firewall, helpdesk. Managed systems configuration and maintenance, problem troubleshooting, system and program security, planning and directing upgrades and testing operations to ensure optimum system functionality. Successfully bought IT costs down over the years with critical thinking and planning.Administer Microsoft Windows Servers 2008, 2012 (Active Directory), Microsoft Workstations,network security for over 400 users and machines. Windows Server 2008/2012 Hyper-V virtualization configuration for servers. Administer multiple disjoint Active directory forests, domains, DHCP, DNS and various other infrastructure services. Trust relation setup, Replications and back up set ups. Maintained M-Daemon Email server and mange over 300 user email accounts, later migrated all the users to O365. Performed troubleshooting, periodic maintenance, and provided resolutions for server problems. Carry out all the administrative matters including monitoring, performance, back-ups, recovery procedures. Maintain and troubleshoot Fortinet Firewall and manage web filtering for the users. Analyze and set up the processes and systems integration with the technology. Worked closely with users and management to analyse IT system requirements, technology needs, troubleshoot workstations, Software/hardware issues. Manage servers, Helpdesk, AD, Domains, IP Phones, IP cameras, PCs, Routers, Switches. Set up networks from scratch, new buildings, renovations, new installs, cabling, documenting. Assist in setting up new systems/users, software applications, hardware, security, backups and Antivirus. Successfully deliver projects of Migrating systems, O365, IP Phones, Software and Users on to the new domain including all necessary set up and troubleshooting.

Assisted Business and Residential customers with computing hardware & software issues, Broad band, Operating system and other computing solutions. Managed short and long-term projects, including the scheduling and planning of Business and Home Network (wireless and wired) solutions tailored to customer requirements. Attained excellent Consultation and Sales proposition underpinned by great customer service activities, enhancing the sales process and quality parameters.

Offered technical support to customers and colleagues.Provided trouble shooting support which included Servers, Internal Systems, Networks, ManagingTechnical Diary, Assisting Internal Users, Internal System Security, Internet Security, Blocking Websites,and Setting up systems for new users.Analysed and solved software problems in windows 98/2000/XP/Vista environment.Installed and setup end user applications, performed viruses and spyware removal, systemoptimization, hardware and software installation, backups and data recovery.Designed, installed and maintained Wired and Wireless networks.Maintained and solved problems around Hardware peripherals to meet company requirements, userapplication software installation, Troubleshooting and Customization.Developed competency in Configuring Firewalls, Routers, Proxies, Troubleshooting networkingproblems