Malvika Singh Email & Phone Number

Santa Clara, California, Us

• Successfully migrated the full sales organization onto a new outreach software, leading to a 15% increase in successful connections with prospective clients, enhancing our engagement and doubling our conversion rates through process optimization• Re-designed the Sales workflow, focusing on comprehensive training, technical planning and design, and a forward-looking territory model that enhanced the business structure and performance and increased cost-to-production efficiency by 30%• Implemented and standardized a scalable forecasting model to capture sales performance, attainment metrics, quota management, and revenue KPIs; increased forecasting accuracy by 90%• Created dashboards and reporting for leadership to provide strategic recommendations for 10 new territories• Compiled, analyzed, and translated complex data sets into compelling, concise presentations for senior leadership, highlighting actionable insights that are present at a board level• Developed a highly repeatable and scalable environment for maintaining data quality and integrity which led to the improvement of over 500,000 records in the SFDC database within first two months of employment• Drove data management and governance initiatives, ensuring data integrity and streamlining operations; collaborated with external vendors, managed key relationships, and successfully negotiated contracts to optimize costs anywhere between 30%-50%• Owned the technology stack, meticulously reviewed vendor contract and performance metrics to select and integrate the best-fit solutions to optimize business process and drive operational excellence.

San Francisco, California, Us

• Partner and advise Sales Leadership on the creation of key business drivers and OKRs which resulted in 80%-100% achievement of OKRs per quarter• Built territory and segmentation models in partnership with Sales Leadership. Helped plan a $200M team quota on a bi-annual basis for a team of 40 in the Public Sector• Created, automated and lent insight into pipeline, forecasting, and sales performance reporting through SFDC dashboards, reports, Automated Excel Dossiers, and Tableau reports • Created forecast accuracy model and linearity model to assist Sales Leadership with accurate Meraki and Cisco forecasting• Developed process improvements to standardize, automate, and optimize central processes in a scalable approach for the global Meraki sales team in partnership with the Sales and Business Operations team• Mentored teammates and peers by helping then derive insights with analytical rigor• Teamed-up with Channel and GTM leadership to discover and build new planning and insights projects• Reconciled unhygienic pipeline, cleaning up to $100M at the start of every quarter to improve forecasting accuracy• Built a data bridge between Cisco and Meraki Data systems to translate analytics and provide cross functional analysis for sales leadership

Deal Desk Support•Review of deal progression and collaboration with the sales, customer success, finance and legal teams to ensure optimal deal cycle times and flawless execution•Own and manage standard documents and work with Legal and Finance to help Sales respond to customer feedback, including managing ‘redline’ changes leading up to customer acceptance•Review and revise professional services agreements including statements of work (SOW), change requests and other contracting agreements to support the business•Validate customer purchase orders for approved quote, prepare order entry documents & associated approval documentation packages to expedite order management processes•Develop, implement, and maintain process improvement initiatives on the salesforce CPQ quoting cycle as well as building and introducing the ability to quote to distributors, allowing another avenue for the sales and partner team to secure customers efficiently•Implement and manage the quote discounting and price modification requests in salesforce and provided the sales leadership and product team with a way to track competitive market pricing requests on new and renewable deals•Manage the end-to-end deal review process and support the execution of contractual documents while ensuring compliance with business policies

* Delivering support for the daily activities of the Sales, Partner, Customer Success, and Marketing operations. * Responsible for supporting business operations process by extending Salesforce, Gainsight, Smartsheets, and Full Circle CRM capabilities.* Gathering and analyzing business requirements to translate and develop CRM Capabilities to support higher quality analytic reporting. * Maintaining Data quality and tools for sales forecasting and pipeline management Salesforce.com Certified Admin who is responsible for new customer administration, opportunity management, and ensuring standards for Salesforce.com data quality.* Developing content from marketing, customer success and sales leadership to drive learning, enablement, uptake and certification with the sales team as well as effectively Onboarding new hires.* Provide management and oversight of cross-functional initiatives related to Sales operations such as systems integration, vendor management and operations planning.* Maintaining Data quality and tools for sales forecasting and pipeline management.* Partnering with the sales team to generate non-standard contracts.

Madison, Wi, Us

Implementing University and Housing Policy; planning activities and programs for residents to build connections among residents; helping with housing administrative tasks and being a resource for residents

Madison, Wi, Us

Tutoring fist generation, low income and disabled students in Mathematics and Economics as a part-time employee.

Data Collection, Organization and Processing• Used tools such as data.com and LeadSpace to manage lead and customer information to ensure a more efficient way to process this information on Salesforce for management and the sales teamSalesforce Administrator• Performed user and administration training sessions for the sales & marketing team • Onsite point of contact for salesforce for the inside sales team• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools for bulk data

London, Gb

Customer Experience Excellence ProgramResponsible for creating detailed customer experience initiative trackers for 26 markets, this enabled senior management within the program team to easily identify risks and opportunities across Vodafone’s global footprint• Studied the importance of Net Promoter Score and how it effects market business performance• Developed valuable Excel and problem solving skills through data analysis and independent research tasksCustomer Experience Excellence Website / Shared SpaceResponsible for building the program website using SharePoint 2015; the creation of this new platform has allowed for the efficient knowledge sharing of market plans both with the program team and the 26 local markets• Learned how to create a website using SharePoint 2015 and how to edit htmlCustomer Experience Excellence Workshop Co-ordinationResponsible for sourcing and distribution of materials pre and post workshop, facilitating the seamless and successful running of the customer experience workshop• Established a good sense of organisation, multi-tasking and prioritization• Developed the skill of managing suppliers

Gurugram, Haryana, In

• Designed referral scheme /contest in an attempt to close many of the open positions at Max Life• Edited and revised the hiring policy of the company• Sourced profiles on Linkedin and Naukri (Social Media Professional Sites)• Helped develop social media outreach in an effort to attract new talent

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Major In Economics And A Certificate In Business And Mathematics

International Baccalaureate