• Provide support to internal beta testers and Executives on all devices, software and applications• Perform log analysis to root cause/diagnose bugs and support Development team to implement fixes for pre-released BlackBerry device operating system.•Voluntarily started working on device side log analysis for BlackBerry Link and USB Host Mode.• Coordinate between software engineering teams and internal/external beta participants to ensure needs of BlackBerry customers are addressed efficiently• Mentor new co-op students by helping them understand different components and log analysis.• Performed comprehensive analysis of over 3000 device logs written in UNIX, and executed real-time SSH sessions and PuTTY in order to determine the root cause of software defects• Collaborated with Project Managers to compile reports prioritizing Beta Critical and trending defects• Verified and validated defect trends by retesting issues on pre-release devices running BB10 QNX OS• Chaired co-op meetings, gave presentations on log analysis tips, and trained new co-op students.• Used Integrity to view all the bug reports sent by the beta testers.• Used JIRA for assigning the issues to the developers by Linking or Creating new JIRA items.

Development Support Officer (DSO) (Co-op) July 2012 – Aug. 2012 BC Centre for Open Learning (BCCOL), Kamloops, BC • Docbook: Developed XML schema for the Thompson Rivers University Open Learning (TRU- OL) courses and automated the output into various formats like HTML, XHTML, EPUB, and PDF. • Oxygen XML Editor: Worked in this Java based application to develop, debug XSLT (Extensible Style-sheet Language Transformations) for TRU-OL.

Software Analyst II (Co-op) Jan 2012 – June 2012 BC Centre for Open Learning, Kamloops, BC • PHP 5.0 – MVC “Code igniter Framework”: Developed a web application for the BCCOL, which connects all the departments (production, media, business intelligence, exams, etc.) on one platform.• EGIT: Worked with Eclipse Team provider for the Git version control system for the very large project of BCCOL i.e. “Data 4 the People”. • JIRA (Software Issue Testing System): Worked on it to track project for teams planning, building and launching product. Captured and organize issues, work through action items, and stayed up-to-date with team activities. • WATIR (Web Application Testing in Ruby): Developed code in Ruby in eclipse for the automated testing of “Data 4 the People” web application of the BCCOL. Connected Ruby with the database, read data files.