Mehak Singh Email & Phone Number

Noida, Up, In

Mumbai, Maharashtra, India

• Ensured strategy alignment and execution as well as project coordination to achieve targeted results and awarded with Capgemini “Trust” Award FY23.• Achieved process improvements by 78%, customer engagement by 74% and annual manual workload reduction by 39% (Deduction in issue count from 18k to 11k) in the respective projects.• Adept in conducting stakeholder interview and fostering client collaboration to drive successful outcomes.• Facilitated and participated in scrum meetings and assisted in the prioritization and grooming of backlogs, to implement smooth Agile processes.• Monitored project progress and performed UAT testing and sign-Off procedures.• Analyzed customer data trends using SQL, Excel, and Tableau, collaborating across teams to deliver key performance metrics that supported data-driven business decisions.• Designed website layouts/ UI using Figma, ensuring alignment with User Experience goals and maintaining seamless visual integrity across all devices.• Coordinated a Development IT project, implementing Agile methodologies to ensure smooth project run in all SDLC phases starting with Analysis, transitioning to Design, supporting development and testing and maintaining client collaboration throughout implementation.• Coordinated Infrastructural IT Projects for end-to-end infra-activities like: TWS batch management, daily system issues, server and application health tracking, patching, month-end & year-end activities.• Adapted strategic planning through cross-team collaboration, devising business roadmaps that accelerated project growth and ensured alignment with client requirements.

Mumbai, Maharashtra, India

• Understood and bridged the gap between “The As-Is Business” and “The To-Be Business”, helping businesses make better decisions.• Conducted Gap Analysis to determine the gaps in the Standard Operating Procedure for the cross functional teams in both Development and Infra Projects respectively. • Shadowed interdepartmental personnel and Leads to better understand methods for handling daily tasks and job duties.• Participated in requirement gathering, created and maintained project documentation including business rules and requirements, functional specifications, process flows, and use cases.• Supported in strategical coordination of a Development Project by assessing the customer data and conducting Data Analysis, Dashboard Maintenance (Daily, Weekly and Monthly) and Dashboard Creation.• Built complex SQL Queries using joins, grouping, aggregation and subqueries to achieve data cleaning.• Created KPI’s with the help of SQL and Excel and visualized performance metrics in Tableau by developing effective and interactive dashboards.• Assisted in coordinating Infrastructural IT projects by supporting transition of ITSM practices to Service Now and working closely with Ops Support Team driving infra-activities of the client.

Bachelor Of Technology (Btech - Honours), Electronics And Communications Engineering

Higher Secondary (Intermediate)

Senior Secondary (High School)