Prashant Singh Email & Phone Number

Pune, Maharashtra, India

Thane, Maharashtra, India

 Stakeholder Identification. Planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action, ensuring timely delivery according to contractual obligations. Managing the program's budget - monitoring expenditure and costs against delivered and realized benefits as the program.

Thane, Maharashtra, India

 Lead technical support team to support ESRI Premium Customers.  Hire qualified support staff.  Manage the support center key performance such as service level, customer satisfaction, first call resolution, cost, and revenue. Prepare team schedule to ensure maximum availability. Generate and review report using CRM software such as Salesforce to.

 Spearhead a team of Technical Support Analyst, supporting ESRI Domestic and International Customers Coordinating with ESRI Unit Managers and Tech Leads Single point of contact to communicate and fix interface and integration issues with other teams Escalation Management Guiding and mentoring the team Manage customer expectations in line with the.

 Designing and building Geodatabases Creating workflows for complex versioning and multi-user editing environment Document technical issues through incident tracking, knowledgebase articles and submission of software defect/enhancement requests Determine or recommend software changes to programmers/software engineers

Msc., Remote Sensing,Cartography,C,V.B.

Education record