Ritu Singh Email & Phone Number

Gurugram, Hr, In

Cambridge, Cambridgeshire, Gb

Cambridge, Cambridgeshire, Gb

In

♦ Reviewing, refining, and developing the Group strategy and direction, managing annual business plans for IT, as well as budgets and operational costs♦ Aligning multiple business units and multiple partners for providing strategic and operational services♦ Responsible for all aspects of vendor management, from vendor consolidation across businesses to SLA management and complete vendor reviews♦ Recommending IT strategies, technologies, policies, and procedures for achieving business excellence by anticipating requirements and identifying state-of-the-art solutions♦ Identifying and recommending novel technologies, driving the adopting of cloud-based solutions and minimizing physical footprint♦ Implementing ITIL processes, championing Project, Change & Demand Management across all Businesses♦ Handling Internal and external Audits♦ People related aspects - Rewards & Recognition, Development Plans, Capability Assessments, in alignment with Group CIO

Franklin, Tn, Us

♦ Accountable for delivery across all Enterprise accounts. Responsible for continuous delivery, operations, net-new charges, management of people and stakeholders, client interactions, issue resolution, and RFP responses.♦ As a Delivery Partner, KRAs include revenue management, account margins; project margins; customer satisfaction; quality score; continuous improvement/value addition/innovation, and organisational transformations. Initiated and managed Cloud, Business Analysis, and ServiceNow CoEs

Bengaluru, Karnataka, In

♦ Formulating IT Strategy with CIO for early cloud adoption, reducing the physical footprint♦ Recognized for setting-up IT Governance Function for 1st time in HCCBPL♦ Established various boards within IT like Architecture Review Board, Demand Management Committee, Vendor Management & Change Management Boards♦ Vendor management activities include requirements, vendor selection, service level agreement, and outsourcing to strategic vendors. Request for Proposals; Complete Vendor Reviews♦ Monitored the team’s performance to ensure operational excellence; promoting team building and regular training to improve skills and operational efficiency♦ Driving ITIL Processes & Process Compliance for the Internal IT Teams & for the Outsourced Partners♦ IT Security & Compliance – Audits, Security reviews of applications, compliance to various TCCC criteria♦ Testing Center of Excellence – All the solutions / changes getting deployed go through the TCoE for clearance♦ Driving Enterprise Mobility, Outsourced AMS, SaaS, PaaS, iPaas, NaaS, Digital technologies as part of the IT Strategy to keep in line with the emerging technology; Consolidation and movement of applications to Cloud – including SAP, interfaces to SAP, Legacy applications, SFA, CRM, BI on HANA

Basel, Baselstadt, Ch

♦ Spearheaded project delivery across the globe, which included outsourcing projects to strategic vendors, RFPs, and vendor reviews♦ Founding Member of Steering Committee for 1st ERG ‘iWIL’ at Novartis to support growing Women Leaders

Chennai, In

♦ Managed the testing portfolio for Corporate Banking and Risk & Treasury domains♦ Contributed significantly to the expansion of Testing presence within existing vertical units, as well as to the team growth from seven to 350 members in less than two years♦ Accountable for Sales, Solutions, Delivery, Program & Account Management for testing♦ Providing solutions and roadmap for setting up testing centre of excellence for clients♦ Managing SLA driven deliveries, escalations, Resource / People management & Risk / schedule management♦ Responsible for setting up the internal test lab at Mumbai

Pune, Maharashtra, In

♦ Directed the Testing Portfolio for Life Sciences and Manufacturing clients for Satyam; ensuring that client requirements were met with a particular emphasis on GxP compliance♦ Solution Architect and Presales Consultant, provided structured, sustainable, and adaptable IT solutions; defended new proposals♦ Providing solutions and roadmap for setting up testing centre of excellence for clients♦ Managing SLA driven deliveries, escalations, Resource / People management and Risk / schedule management♦ Actively involved in coordinating & interacting with the customers & spearhead delivery / demand management♦ Successfully manage the delivery of the diverse portfolio of projects in different domains / business units existing with the Client comprising of R&D, Manufacturing, Supply Chain, Sales and Distribution along with the higher end ERP (SAP, Oracle, BPCS) solutions♦ Directing a team of approx 2100 Associates (at peak time) from the Testing Competency Unit and determine optimum utilization of available resources

Indianapolis, Indiana, Us

♦ As CIO for Indian Operations, served as a key member of the Affiliate Operations Committee, the Area IT Operations Committee, and the Area IT Steering Committee♦ Oversaw the entire IT operation, including budgeting, procedures, and infrastructure management, to ensure service availability♦ Member of the Affiliate Operations Committee, Area IT Operations Committee & Area IT Steering Committee as CIO for Indian Operations

Brentford, Middlesex, Gb

♦ Involved in designing & developing web based systems along with streamlining & optimizing existing systems♦ Mainly responsible for transforming designated business functions in to IT applications

B.Tech, Comp Sc & Engg

Executive Mba, Information Technology & Hr

Executive Mba