Department Manager
• Led and supervised the E-Commerce Operations team• Utilized project management and Six Sigma Green Belt methodologies to optimize order fulfillment workflow, achieving a 33 % reduction in processing time• Trained and developed team members, identified skill gaps, and provided coaching, resulting in a 7% increase in efficiency and cost savings• Assisted in Front-End activities, assigning associates to support coverage and availability tasks across the store• Effectively managed high-volume order fulfillment, ensuring accurate item selection, packaging, and timely delivery, demonstrating strong organizational skills and meeting strict deadlines