Key Expertise:Business Process Analysis & OptimizationComparative Analysis of BPMN Tools Service Assurance-Proactive, Reactive, Predictive (Network Performance Management, Report Management, Alarm Management, Trouble Ticket Management, Problem Management, Fault Management, SLA Management, Security Management)SNMP Trap Approach for Device MonitoringUser Story Development & Acceptance Criteria DefinitionBusiness Use Case Articulation (BUCA)IT Transformation Conducted in-depth analysis of BPMN tools, facilitating informed decision-making for process optimization.Developed high-level process diagrams for trouble resolution in FLAG and Managed Services segments.Led refinement calls to capture client requirements and provide essential documentation support.Spearheaded NeSa (Network Monitoring tool) implementation, analyzing device ecosystems and devising fault monitoring strategies.Collaborated with cross-functional teams to define user stories and acceptance criteria.Drafted the first BUCA, quantifying potential business benefits through meticulous analysis of project building blocks.Certifications & Professional Development:TM Forum Certified Professional: eTOM, SID, ODA, Open API, and more.Continuous learner committed to staying abreast of industry trends and best practices.