Tarun Kumar Singh Email & Phone Number

Bengaluru, Houston And Global

- Built the Digital and AI roadmap for Finance, by in-depth analysis of 18 finance org’s Maturity, Pain points, Focus areas, and research into emerging industry trends, AI/ Gen AI capabilities and new tools. Prioritized Big 10 initiatives at CFO staff level.- Demonstrated the value of Process mining by building POC, Insights business cases and vendor evaluations. Delivered $2M impact to P&L, by implementing process mining use cases in AP, by Partnering with IT and business operations teams- Led Customer Experience Transformation through Journey Mapping for Payments Support Center. Delivered initiatives to improve CX through Chatbots, Ticketing workflows, SOA automation, Proactive messaging, & Performance dashboards.- Led the E2E opportunity assessment in Global Customer to Cash operating model; Identified 4 Big rocks and 10+ initiatives worth $1M, across IT POA, Automation, AI/Advanced Analytics, E2E process reengineering- Implemented Machine Learning based OCR in Payments process ($ 60B+ payments annually globally), by gaining buy ins, build vs. Buy analysis, financial business case; Achieved 99% On-time payment rate, Improved the efficiency by 35%.

Bengaluru Area, India

Led a variety of strategic projects in digital strategy, transformation and experience design. Performed deep dive opportunity assessment, conducted in-depth research into market trends/competition and translated insights into actionable strategies and plans. Developed complex financial models to project ROI and mitigate risk.

Bengaluru Area, India

Led consulting engagements in areas of Digital transformation, Performance improvement, Analytics, RPA and Lean processes for market leading firms in Financial services, Retail, Media and professional services industriesPartnered with Client team in identifying digital opportunities across business process through Process Re-engineering, Customer journey mapping, intelligent automation, Analytics and Lean methodologiesBusiness Development - Worked on multiple key sales proposals (RFPs/RFIs) with senior decision makers – supported global sales team to identify and win potential opportunities for North America and European pursuits. Bagged $ 50 MM deal with large insurance client for digital finance transformation.

London, England, United Kingdom

Product Manager for “Credit Rating Administration Product” for S&P Global Ratings in London- Product managed enterprise rating applications that were used to produce S&P credit ratings and publish ratings content to external customers.- Developed and enhanced systems used by over 3,500 staff to process over 25,000 ratings and publish over 55,000 articles that are used or read by thousands of global issuers and investors per year.- Developed a product roadmap by integrating customer insights & business priorities and work with cross-functional teams (business, program managers, product, development, UX, analytics) to execute the roadmap- Defined detailed product requirements, scope, launch, and measure features. Drive product development to build end to end solutions with a team of engineers and designers

Hyderabad, India

Product Manager for Global Sales Platform for leading US Entertainment Company - Built an omnichannel Global Sales Product for global sales business of A+E Entertainment – Delivered key capabilities and business requirements by user persona, Prioritization of use cases, MVP development and features development and backlog- Identified emerging needs of business operations (Programming, Direct Sales, Production, Digital Content, Sales Ops, Fulfillment, International operations) and leverage VOC, sales feedback, and industry reports to close product gaps- Drove the development of new global program sales solutions which includes – Future state process flows, Business Analysis and Business Requirements document(BRD), Wireframe Designs and EPICs & User stories for multiple features

Lucknow,India

IIM Lucknow - Major in Strategy and Marketing1. IIM Lucknow Campus Winner - ITC Interrobang Season 3 - Awarded ITC Pre-Placement Interview offer and INR 1 Lakhs for creating marketing positioning strategy for ITC Bingo! to increase its market share to 25%.2. IIM Lucknow Campus Champion and National Finalist - KPMG International Case Competition 2013 - Presented Strategy to KPMG CEO Richard Reiki, Partner and Country Head Dr. Ganesh Shermon, Executive Director Shalini Pillay, Partner(M&A) Mr Manish Sehgal and Partner(IT Advisory) Prasad Kulkarni3. IIM Lucknow Campus Finalist - MAHINDRA War Room 2013 - Created ecommerce and personalization strategy to build affinity and increase lifetime value of customers(CLV) for Mahindra’s Mom and me retail4. IIM Lucknow Campus Winners & North Zone Finalist - GSK Stratedge season 7 - Analyzed and created Shoppers Marketing Strategy for activating brand Horlicks at Retail; Presented to senior brand managers of Horlicks.

Ottawa, Canada & Bangalore, India

Management of complete SDLC and end to end responsibility of software product delivery by building and shipping features for managing Fault, Performance, Configuration and Assurance. Interfaced with the clients at Onsite to gather requirements, perform business analysis and generate use cases, & wireframe designs for new features and product releases. Managed team of 15+ developers and QA at Offshore Demonstrated latest technologies, solutions and product roadmap to client’s customers in summitsCreated project plan, allocated, and prioritized work to the reporting members for critical features in AGILE. Trained and mentored team members performed Code review as per coding guidelines.Designed and implemented successful proof of concept (POC) and led development of project in Automation testing.Awarded Best Performer and Feather In My Cap for outstanding delivery of the project at Client location

Bengaluru Area, India

Led the development of features/applications for managing the telecom network system Equipment configuration, Fault management, Performance monitoring through Zoomable & Visual UI.

Master Of Business Administration (Mba), Marketing, Strategy And Systems

IIM Lucknow Campus Winner - ITC Interrobang Season 3; Awarded INR 1 Lakhs for creating marketing strategy IIM Lucknow Campus Champion.

B.Tech, Electronics Engineering

Education record