Heather Singleton

Heather Singleton Email and Phone Number

Director, Product Management @ Visa
Heather Singleton's Location
San Mateo, California, United States, United States
Heather Singleton's Contact Details

Heather Singleton personal email

n/a

Heather Singleton phone numbers

About Heather Singleton

Director, Product Management: Business Tools

Heather Singleton's Current Company Details
Visa

Visa

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Director, Product Management
Heather Singleton Work Experience Details
  • Visa
    Director Of Product Management
    Visa Feb 2018 - Present
    Foster City, California, Us
    Director – Boarding & User Management Product Manager
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  • Cybersource
    Senior Technical Account Manager
    Cybersource Apr 2012 - Present
    Foster City, Ca, Us
    I was selected for a newly established role as one of the first-ever Senior Technical Account Managers in APAC (Australia, Singapore and China supporting these Australasia including South-East Asia). Selected on the basis of my detailed technical and operational knowledge of the US and UK regions, I played a key role in the development and implementation of APAC systems and processes for technical account management. I am regional technical subject matter expert, supporting regional senior management, training and mentoring new hires and chairing fortnightly meetings with senior and junior technical account managers. Concurrently, I also manage a portfolio of strategically important, complex and high-value merchants including commercial banks that act as our resellers. I have played a key role in onboarding and integration management of 40+ new merchants, and training and mentoring 10+ new APAC staff. A highlight of my role was in acting as lead CyberSource project officer for the Woolworths Australia project (one of Australia’s largest national online reailers). For this project I worked with the client’s project team and developers to set up APIs, fraud and risk analysis and backup payment gateway. I was awarded a 2014 Ovation Award for the role I played in the development of the APAC team.
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  • Cybersource
    Technical Account Manager
    Cybersource Jun 2008 - Apr 2012
    Foster City, Ca, Us
    I managed a portfolio of online merchants using Visa checkout products and services, providing integration and post-launch support across multiple channels. I was responsible for reporting to clients on performance monitoring, including conducting business analytics and reviews, and advising on best practice eCommerce technical solutions. I also trained and mentored new hires and acted as resident subject matter expert for escalated issues. A highlight of this role was being nominated to act as CyberSource’s expert witness in a major court case of one of our large clients against a known fraudster.
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  • Cybersource
    Technical Support Analyst (Premier Support)
    Cybersource Jan 2008 - Jun 2008
    Foster City, Ca, Us
    I was appointed as first-ever dedicted Premier Support Technical Support Engineer, with broad scope to define and develop the role. My primary function was to identify and meet the support needs of technical account managers, through tools, resources, communication channels and protocols. I won a 2007 Ovation Award for the quality of the support I was able to provide and the role I was able to build. I was promoted to technical account manager in 2008.
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  • Cybersource
    Technical Support Engineer (Tse)
    Cybersource Jul 2007 - Jan 2008
    Foster City, Ca, Us
    This was a frontline technical helpdesk role for enterprise-level merchants, assisting with integration management and troubleshooting.
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  • Bidpay
    Customer Service Representative
    Bidpay Jul 2006 - Jul 2007
  • 8X8, Inc.
    Technical Support Representative
    8X8, Inc. Jan 2005 - Jun 2005
    Campbell, Ca, Us
    View
  • Sbc Communications
    Customer Service/Sales Representative
    Sbc Communications Nov 2003 - May 2004

Heather Singleton Skills

Ecommerce Payment Gateways Online Checkout Online Conversion Integration Management Onboarding Account Management Project Management Customer Service Change Management Business Analysis Crm Integration Strategy Management Product Management Enterprise Software Vendor Management Salesforce.com Technical Support Cloud Computing Strategic Partnerships E Commerce Customer Relationship Management

Frequently Asked Questions about Heather Singleton

What company does Heather Singleton work for?

Heather Singleton works for Visa

What is Heather Singleton's role at the current company?

Heather Singleton's current role is Director, Product Management.

What is Heather Singleton's email address?

Heather Singleton's email address is hs****@****rce.com

What is Heather Singleton's direct phone number?

Heather Singleton's direct phone number is +165043*****

What skills is Heather Singleton known for?

Heather Singleton has skills like Ecommerce, Payment Gateways, Online Checkout, Online Conversion, Integration Management, Onboarding, Account Management, Project Management, Customer Service, Change Management, Business Analysis, Crm.

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