Andrea Kramer, Lcpc, Lcmhc, (She/Her) Email & Phone Number

PROFILEDriven by curiosity and compassion, committed to elevate quality of care, and drawn to question norms. Experienced trauma-informed counselor providing exceptional holistic guidance. Strong productivity while ensuring collaboration and culturally relevant care. Especially attuned to those who are grieving, caregiving, and/or seeking to support the independence and dignity of loved ones.KEY ACCOMPLISHMENTS• Achieved exceptional quality assurance ratings, demonstrating high client satisfaction.• Managed services for a portfolio of client companies; consulted to managers; assessed employees’ needs, strengths, and challenges; and provided individual and group counseling.• Created and delivered training content on topics of: grief and loss, gender identity and expression, LGBTQ+ communities, the role of empathy in patient research, preventing burnout, difficult conversations in the workplace, and prevention of workplace harassment.• Served as core member of writing team awarded foundation grant of +$100K for youth services. • Supervised five clinicians and oversaw risk management, operations, hiring, training, and intake.CORE COMPETENCIES• Quickly Building Trust and Rapport• Grief Education and Counseling• Coordinating Care and Services• Dementia Education and Support • Problem Solving and Generating Options • Teaching Creative Coping Strategies• Identifying and Securing Resources• Strengths-Based Assessment and Advocacy(Licensed in Maine, New Hampshire, and Massachusetts)