Providing valued solutions and services for today and tomorrow’s growing digital challenges and transformational needs within leading Insurance organizations. Driving client success and ensuring maximum benefit through deployment of industry leading software and delivery methodologies. Incorporating process automation, artificial intelligence and robotics through vertical aligned strategic applications for Marketing, Sales, Operations, Customer Service and Client Lifecycle Management.

Planning and driving BPM solution implementations in the Insurance industry. Working closely with management teams of several large Insurance companies in North America, to drive the transformation of their business operations using Pega's state of the art BPM technology. Other responsibilities include developing BPM Centers of Excellence (COE), managing customer relationships at all levels, planning and providing professional services, quality assurance, and driving new business development.

- Most senior PRPC expert in the field- Expert in designing and understanding enterprise wide architectural solutions and IT infrastructure- Responsible for designing and architecting highly scalable enterprise-wide software solutions- Responsible for independently delivering packaged services such as design review, performance health checks, and transition readiness- SME that acts as a resources to the organization and pro-actively responds to expert requests from internal Pega organizations and the field- Responsible for acting as a resource for services projects and for the development and sale of PRPC products- Responsible for developing the standards for how PRPC is deployed, solutions are architected, and owning the development and maintenance of the Lead System Architect training content- Deliver lectures at the Lead System Architect certification immersion course when necessary- Responsible for acting as a mentor to all team members with particular focus on the Lead System Architects and clients across a portfolio of projects- Responsible for coaching and mentoring Lead System Architects and for managing their performance through proper goal setting, preparing individual development plans, and on-going performance appraisals- Periodically hold technical workshops for Certified Lead System Architects- Responsible for employee supervision and professional development in Pega Consulting

- Expert in designing and understanding enterprise wide architectural solutions and IT infrastructure- Responsible for designing and architecting highly scalable enterprise-wide software solutions- Responsible for providing thought-leadership to fellow team members and the client across business and technical project dimensions solving complex business requirements. Including crafting the architectural solution that delivers on the functional and technical requirements, evaluating risks and explaining the tradeoffs between choices and focusing on how PRPC fits into client’s overall IT infrastructure both current and future- Responsible for actively participating in the solution development, architectural direction, and implementation providing crucial input throughout all phases of the project lifecycle- Responsible for supporting BPM Adoption Services (CoE), developing the overall business case and value proposition of the CoE and evangelizing it to the enterprise- Responsible for best practices and policy publication and stewardship - Responsible for identifying and driving PRPC enhancements with Product Engineering and Solutions Frameworks from trends in client requirements, implementation experience and competitor offerings- Responsible for acting in advisory capacity to sales and service management on business and technical issues having particular focus on understanding solutions based on a broad knowledge of technology- Responsible for mentoring team members on architectural topics- Responsible for communicating at all levels of the client’s enterprise- Responsible for forming relationships with senior level technical and business personnel

- Responsible for leading, designing, architecting, and implementing several PRPC applications- Responsible for providing high quality consulting services on all projects and working as part of project teams to ensure that the business and technical architecture of the delivered solution matches customer requirements- Led implementation of “FIPC Approval Automation”, “FIPC Common Access Security Layer”, and “Underwriting iSUITE” applications- Led the projects during all phases – inception, elaboration, construction, and transition- Gathered requirements, led design discussions, and helped design these applications including the enterprise class structure- Contributed to the conception, elaboration, and detailed design documents- Responsible for design reviews- Actively participated in the construction of the project plan and distribution of work assignments among the team- Led and mentored teams that were comprised of AIG, Cognizant, Satyam, and TCS employees (onsite as well as offshore architects) ranging from novice to experienced on a daily basis- Enabled the client while still meeting all deadlines and requirements- Responsible for code reviews, performance tuning, and load testing activities- Led production releases

Pursued Master of Science degree in Computer Science (Artificial Intelligence / Machine Learning)

- Supported the Employee Portal project that was built to implement the Single Portal at Anthem to better manage the process by which users requested hardware, software, security or service items- The purpose of the application was to improve customer service to internal customers, improve tracking of inventory for each type of request, and efficient handling of requests, including intelligent routing based on business rules

- Supported Personal Lines Non-Qualified Policy Administration project that included development of a policy administration module for non-qualified policies for Hartford Personal Lines of business

- Supported Online Account Opening project that was based upon the RBIF framework and facilitated users to open bank accounts with BB&T conveniently and securely via the web- The implementation included all fulfillment processes for the backend system updated via SOAP, all PRPC process flow services published and then consumed by the Struts-built web UI, and an internal (Call Center) processing UI using the standard PRPC harness- Gathered requirements and designed/developed rules for integration with the backend systems and frontend Struts-built web UI using SOAP

- Responsible for designing, developing, managing, and implementing web solutions for medium to large clients. In addition, responsible for ensuring that the customer technical specifications and the design documents are properly implemented using databases, server technologies, and programming and scripting languages such as: .NET languages and systems (ASP.NET, C#, ADO.NET, Commerce Server), Java, Visual Basic, ASP, PHP, Cold Fusion, CGI/Perl, JavaScript, and HTML- Technical lead/Project Manager, worked onsite for PetcareRx.com (Old version: ASP, Visual Basic, SiteServer 3.0, SQL Server 2000; New version: ASP.NET, C#, Visual Basic, Commerce Server 2002 with Feature Pack 1, Reporting Services, SQL Server 2000)- Technical lead for several web applications including Profnet.com (Java, EJB, JSP, XML, XSLT, Oracle 8i), Telephonics.com (ASP, SQL Server 2000), CraigEnvelope.com (ASP, Visual Basic, QuickBooks 3.0, SQL Server 2000), LongIsland.com (PHP, MySQL), NatSherman.com (Cold Fusion, SQL Server 7.0)- Contributed significantly towards development of web applications for clients like Computer Associates, British Airways, Turkish Airlines, Info Highway, Sound Tree, etc

- Contributed to development and maintenance of modern Molecular-Biology oriented applications on VAX, PCs, SGIs, and Sun SPARCserver: Project funded by NSF- Contributed to reassembly of molecular fragments by applying both crystallographic and non-crystallographic symmetry operations: Project funded by US Department of Energy