A non-profit dedicated to driving a more sustainable and equitable ecosystem through open source research, development, and education. Helping organizations and individuals leverage knowledge capital for continuous digital transformation in the way we approach society's most pressing social and cultural problems.

Regularly organize, shop, and provide food, monthly donor and supporter at Fort Mill Care Center, Harvest Food Bank and Dorothy Day Kitchens packing and distributing bug out bags and food, serving, and dining with clients.

I provided authority and expertise to a start-up in the crypto space led by a female entrepreneur of color.

Senior global consultant responsible for Agile Transformation, Innovation Strategy, Consultant Training and Development, and Research operations on a global consulting portfolio across the Fortune 500. Served as a c-suite consultant to a CXO overseeing an Agile transformation within a legacy global company with 85,000 employees.

As the key researcher and human factors engineer and a lead proposal writer for SBIR grants, I led design challenges competing for work at NASA and the VA, overseeing all aspects of both generative and evaluative research. I led innovation research and the planning and execution of user research across every stage of the product lifecycle, from initial discovery and prototype validation to comprehensive usability tests for the federal TANF system, a part of a significant $2.5 billion block grant. My role involved devising focused research strategies, generating insights that were directly applied to developing actionable requirements for product and service prototypes, thereby influencing their direction. My work, grounded in a deep understanding of human factors and the user-centered design process, was integral in guiding product and service design within an iterative development environment. Collaborating with cross-functional teams, I was pivotal in the creation of mobile-first applications, always ensuring to infuse the team with inspiration and fresh ideas by staying abreast of current design trends. Additionally, my ability to effectively coordinate with a remote team over platforms like Mattermost, Zoom, and GitHub allowed us to maintain a dynamic and responsive development process. Finally, I was able to apply trauma-informed design research to indigenous populations who are beneficiaries of the federal TANF system.

As a lead User Researcher on User Journeys for the Transformation and Strategy User Research Program at Wells Fargo, my consulting role encompassed leading a comprehensive exploration of customer interactions across all touchpoints, identifying pain points, and uncovering opportunities to enhance the banking experience. By meticulously mapping out user journeys, I aimed to gain a holistic understanding of the customer's experience, from initial contact through to the completion of their banking tasks. This involved conducting extensive research through various methodologies, including surveys, interviews, and usability testing, to gather actionable insights. These insights then informed the development of strategies aimed at streamlining processes, improving digital interfaces, and ultimately, transforming service delivery to meet and exceed customer expectations. Collaborating closely with product teams, designers, and developers, I ensured that the insights drove innovation and fostered a customer-centric culture within Wells Fargo, contributing to the bank's strategic goals of enhancing user satisfaction, loyalty, and financial well-being.

At the University of North Carolina at Charlotte (UNC-C), I held a dynamic teaching position where I specialized in Design Thinking, Collaborative Skills, Playwriting, Dramaturgy, and Research. My role was characterized by a strong commitment to innovation and inclusivity, as demonstrated through leading students in various digital initiatives. Notably, I guided them in the documentation of ethnographic research, culminating in the creation of a digitally interactive guide that served as a cutting-edge educational tool. Additionally, I played a pivotal role in designing accessible digital curricula, focusing on inclusive pedagogies that catered to diverse learner needs. This work not only enhanced the educational experience for students but also positioned me as a leader in integrating digital technologies with traditional humanities disciplines, thereby expanding the boundaries of academic teaching and learning

I have had the privilege of serving as a faculty member in Performance & Communications at esteemed institutions including the University of Pittsburgh, Bridgewater State, Cape Cod Community College, UNC-C, and Winthrop University. My academic journey has been marked by significant contributions to digital humanities, where I've been instrumental in researching and proposing digital archive and research projects. My work has achieved international recognition, with publications in three different countries across both digital and textual formats. Committed to professional development, I've continued my education in SEO, SEM, and Integrated Digital Marketing. I'm also skilled in translating French to English, further enriching my academic and professional portfolio. In the classroom, I've pioneered the design of digital tools and platforms, incorporating social media, blogging, and multimedia presentation design to enhance learning experiences. Beyond academic responsibilities, I've led major event planning and community outreach efforts, achieving record-breaking attendance and ticket sales, showcasing my ability to engage and mobilize diverse communities.

As the Founder and principal consultant of my business, I specialized in leading tech innovation projects and research teams with a focus on user research, UX/UI design, and strategic consulting. My work included orchestrating design sprints, branding workshops, and market analysis for diverse clients, such as a popular culture podcast, a live performance streaming app with over 8 million users, and a meditation app. I conducted a heuristic analysis to improve UI bottlenecks, redesigned a banking app for 29.7 million users to enhance accessibility, and developed culturally competent UI based on ethnographic research. My consultancy extended to virtual performance production and user-focused research for a nutraceutical app, involving both primary interviews and secondary market analyses. I have experience managing teams for content, presentations, and social media analysis, serving clients like Cape Cod Healthcare Associates, Citibank, and Bayer Pharmaceutical. Proficient in UX research tools like Figma, my work reimagined the design and information architecture for various platforms, improving user engagement and accessibility.

St. Anne was generous enough to allow me to test a Vanderbilt model of neuroinclusive arts training. We focused on Shakespeare and Musical Theatre but included creative writing and fine arts multimedia design and technology as well based on demand in the students. We included programming Pre-K through Grade 12 and reached toward a STEAM model. While there, the state of SC invited me to present our work, and the diocese asked me to present the following year. It was a wonderful time in my life that I am still learning from. We knew that neuroinclusive integration through hospitality and collaboration in the arts could build character, leadership, and social skills. I’m happy to talk about this if anyone wants to learn more. I have taken that neuro-inclusive experience to many of my workplaces since. It was a transformational experience. I was responsible for supervising the art teachers, fundraising, marketing, and designing online and in-person curricula. I taught classes and workshops in the arts and technology at all levels. I directed the shows, supervised contract artistic and tech staffing, and brought students to national competitions where they placed high within the competition.

n my previous role, I leveraged an interdisciplinary approach to pioneer courses that merged the Philosophy of Mind, Narratology, and Artificial Intelligence, guiding both undergraduate and graduate students through a diverse curriculum encompassing theory, history, philosophy, and design. I spearheaded a groundbreaking collaboration for the main stage premiere of an Off-Broadway musical at the Charity Randall Theatre's grand opening, integrating professional, community, and student efforts. This initiative extended into conducting ethnographic workshops in performance at neighboring universities. My research focused on the lexical systematicity of Shakespeare's language, proposing it as a vital lexical set for Large Language Model (LLM) experimentation, which bridged cognitive science and AI, especially in understanding the impact of art and fiction on AI models. This work was internationally recognized through presentations and publications. Additionally, I applied my linguistic skills to translate anthropology texts, encyclopedia entries, and dramatic literature between English and French.Beyond these contributions, I was at the forefront of digital instructional design, leading initiatives that explored the digital humanities. This included developing innovative digital resources and methodologies to enhance learning and research in the humanities, further demonstrating my commitment to advancing educational technology and interdisciplinary studies.

Founded a small multimedia arts ensemble that produced a variety of workshops, live spoken word events, multimedia installations and original and devised musical theatre, comedy, and drama. Taught workshops in residence at NYU, Pitt, CMU, el Bohio. Featured original work at The NYC Fringe Festival, Dixon Place, and HERE. Work earned accolades and awards including Best Off-Off Broadway comedy. Wrote, directed, and performed.

Wrote a successful multi-million dollar grant to the Jerome Foundation as a volunteer grant writer.

Led Y2K debugging while also providing top level research insights and strategies for future optimized digital transformation efforts.

In my role, I was instrumental in crafting web copy for products featured in a newly launched digital catalog, enhancing online visibility and engagement. I spearheaded branding and product naming initiatives for a new fragrance line, applying creative and market-driven strategies to establish a compelling brand identity. Additionally, I championed the development and execution of internal digital communications strategies, optimizing internal workflows and enhancing corporate culture. As a key copywriter for the "Let's Talk" digital campaign under CEO Andrea Jung, I contributed to significant brand messaging efforts, demonstrating my ability to deliver impactful content in high-stakes environments.

Responsible for aligning the engineering requirements of the first post-Travellers-Citibank merger company-wide internet for human needs and translating that to technical manuals and guides for novice computer users across the company.Developed and wrote training curricula and user manuals for engineers and non-technical employeesAligned Engineering needs with business needs and user needs

Prepared, served, and dined with guests as a weekly volunteer.

Interdisciplinary media services in industrial script writing, speech writing, video production, content production and editing and presentation skills.Wrote edited and published a monthly news letter on communication for success.Technical manuals, sales materials, and training materials for pharmaceutical reps.Excelled at translating complex concepts into learnable digestable information for not scientists.Instrumental in buildng the first internet as a human factors consultant to the IT Team. Instructional design, content design and large scale event production and creative directionLived at the cusp of analog and digital media services and enabled digital transformation in multiple spaces including the c-suite, corporate communications, sales training, and learning and development

As a junior consultant working with Cheeseborough Ponds on a multi-month contract in the aftermath of the acquisition and the implementation of Unilever's digital transformation strategy, I worked to improve business efficiency. I identified multiple wasteful efforts and enhanced efficiency by recommending and helping to implement digital processes that improved employee morale and increased productivity.

In my role, I leveraged my expertise to instruct faculty and students on the nuances of using "electronic mail" and "inter relay chat," demystifying the emerging digital communication tools of the time. My responsibilities extended to diagnosing and troubleshooting a wide range of hardware and software malfunctions, including user errors, ensuring the smooth operation of our technological infrastructure. Additionally, my contribution to the media landscape as a host on WBAU, alongside my cohorts Dominick Auciello and Ed Mendi, where we discussed current events, further exemplifies my multifaceted skill set. This experience not only bolstered the radio station's engagement but also highlighted my ability to communicate effectively and manage technological challenges in a rapidly evolving digital environment.

Top performing fundraiser for Citizen's Campain in Nassau, sent on a cross-traing to Sacramento Valley Toxics Campaign. Public education, canvassing, lobbying, and training.