Ziao Tong Sing Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Chinese Mandarin markets
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s key workflow changes, operational guidelines, policy updates and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content, including but not limited to graphic images, videos and writings.
• Gather, analyse and utilise relevant data to develop ways to improve the overall user experience on the site

1. Developed digital government services strategy for Irish Government* I have got the opportunity to present this proposal to the panel of judges from the Irish Government.- Since the waiting times for healthcare services in Ireland are the worst among other European countries (Edwards, 2018), our group have identified the key pain points in the.

County Dublin, Ireland

• Develop content marketing strategies on social media platform (Facebook) to support the marketing initiatives, which resulted in a 10% increase in the number of followers within a month.
• Responsible for compiling weekly social media content calendar, in which I generate, edit, publish and share daily content on social media platforms to establish meaningful connections and encourage followers to engage.
• Maintain a strong social media presence and boost website traffic by 45% within 3 months
• Use Mailchimp to develop email marketing subscription functions and execute email marketing initiatives
• Facilitate customers and resolve their inquiries in a timely manner to ensure high-quality service
• Ensure that all food is served correctly, professionally and promptly in accordance with restaurant standards.

Malaysia

• Responsible for regular updates of promotional products on social media platforms to increase customer engagement
• Monitor the user experience on social media platforms and proactively engage with customers, thereby increasing sales by 10% within a month
• Learnt about the best practices of social media platforms, such as using pinned posts, increasing the use of visual posts (video or GIF), using emojis, adding hashtags in posts and linking websites in directories.
• Understand the working environment in the workplace and how to build positive relationships between colleagues. In the process, I learned communication and teamwork skills
• Handling with customer complaints/inquiries via phone, email and social media, which have received positive reviews; I learnt how to effectively manage customer relationships

Melaka, Malaysi

• Demonstrations to show customers how to use the company's products and how they can benefit from purchasing them. This has helped developed my strong presentation skills to attract and connect to customers
• Handle questions during and after demonstrations to address customer concerns. I learnt to gracefully handling rejection, showing persistence and patience with customers
• Act as salespeople to proactively interact with customers at the appropriate point in their buying consideration process, eventually encourages them to convert. I learnt how to make effective advertisements and.

M.Sc Digital Marketing Strategy, Sales And Marketing Operations/Marketing And Distribution Teacher Education, Distinction

Qualified for the M.Sc. in Digital Marketing Strategy with DISTINCTION. I have obtained a score of 80 (first-class 1:1) in my.

General English Courses

Bsc (Hons) Business Management, Marketing/Marketing Management, General

Bsc (Hons) Business Management, Business Administration And Management, General

Professional Qualification, Music, 8

I have been learning piano since 2001 and received the final certificate of ABRSM Certificate for Music Educators (CME) in 2013. I've.