Souvik Sinha Email and Phone Number
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20+ years of IT experience in delivery management, business consulting & developer roles. I have been working with a global payment processor in the merchant acquiring platforms and possess deep domain understanding of card processing. I have shaped, implemented, and managed business & IT programs and have expertise in business transformation, IT modernization & process optimization. I have 9+ years of experience leading delivery and consulting teams.- Expert in managing large, complex, high-risk and critical portfolios involving card-based payments.- Experienced in leading and managing complex and large payment transformation programs in the USA, UK and European markets.- Proven experience in multiple client-facing roles - Broad knowledge of current technologies and future trends in Digital disruptions.- Experience as Leader in influencing and cultivating organizational changes in teams.- Ability to nurture and develop talent within teams through training and other interventions- Experience as Project Manager in Digital Transformation projects with world’s leading Payment Gateways and with proven track records in managing teams with diversity of technologies.- Familiar with Agile development practices, has experience in working with teams using Scrum.- Responsible for managing P&L involving 100+ people and revenue of USD 15+ Million.- Certified CSM and SAFE Agilist.
Cognizant
View- Website:
- cognizant.com
- Employees:
- 278214
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Senior ManagerCognizant Jan 2022 - PresentKolkata, West Bengal, IndiaAs the engagement and delivery leader or the portfolio, - Managed Scrum teams, created plan for in-built quality and security using code coverage tools, testing automation strategies, production rollouts & post deployment services in IT domain for 50+ cross functional teams under me.- Revitalized the Learning process and acted as the Learning Champion for the entire account of 500+ associates; Learning compliance for the account jumped from 55% to 85%- Improved the Delivery Excellence metrics by 15%; spearheaded the new quality control initiatives across the entire account- Influenced project leaders and team members on adaption of best-in-class engineering practices; Trained teams in embracing agile & DevOps maturity and leveraging various tools to manage the deliveries better- Organized and managed PCI and SOC 2 audits conducted by external auditing agencies for Kolkata delivery center for the account; Coached other accounts on conducting PCI audits- Facilitated set up of ODC when moving from one facility to another- Led and managed the successful transition of workstations from workplace to the associates’ home during the onset of Covid-19 pandemic- Recruited 100+ candidates through campus interviews on a yearly basis
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ManagerCognizant Apr 2017 - Dec 2021Kolkata, West Bengal, IndiaAs the offshore delivery leader, - Formed Scrum teams, created plan for in-built quality and security using code coverage tools, testing automation strategies, production rollouts & post deployment services in IT domain for 50+ cross functional teams under me.- Revitalized the Learning process and acted as the Learning Champion for the entire account of 500+ associates; Learning compliance for the account jumped from 55% to 85%.- Improved the Delivery Excellence metrics by 15%; spearheaded the new quality control initiatives across the entire account- Influenced project leaders and team members on adaption of best-in-class engineering practices; Trained teams in embracing agile & DevOps maturity and leveraging various tools to manage the deliveries better- Organized and managed PCI and SOC 2 audits conducted by external auditing agencies for Kolkata delivery center for the account; Coached other accounts on conducting PCI audits- Facilitated set up of ODC when moving from one facility to another- Led and managed the successful transition of workstations from workplace to the associates’ home during the onset of Covid-19 pandemic- Recruited 100+ candidates through campus interviews on a yearly basis
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ManagerCognizant Nov 2013 - Mar 2017New York, United StatesAs a Project Manager at onsite, - Managed 35 cross-functional teams working on various technologies.- Saved stringent SLA penalties for payments systems- Managed customer escalations- Forecasted revenue and margin for the portfolio accurately on a monthly basis- Facilitated monthly invoicing through PeopleSoft ESA, and customer’s billing system; assignment management, expectation and aspiration management of associates; performed rating normalization during appraisal and recommended promotion of associates - Organized various value proposition initiatives for the customer and successfully implemented them - Authored RFIs and RFPs responses both within & outside the account; Represented the RFP presentations as an SME in Payments area
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Senior AssociateCognizant May 2010 - Oct 2013New York, United StatesAs the Onsite Project Leader for the settlement transaction system team and its associated applications- Directed the team through some of the critical projects.- Consolidated settlement processing of another acquirer processor into the existing system after the acquisition- Architected card number tokenization and detokenization process into settlement processing applications- Restructured the Pin Debit settlement processing system to align with the Durbin regulatory changes- Customized the transaction processing rules engine to align with Visa, MasterCard, Amex & Discover Spring & Fall Release changes every year- Steered the team through system changes for MasterCard SecureCode, Verified by Visa and American Express SafeKey enablement for eCommerce
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Senior AssociateCognizant Oct 2009 - May 2010Kolkata, West Bengal, IndiaAs the offshore project leader responsible for settlement transaction processing application along with the merchant boarding application, - Analyzed and assessed pros and cons to technical solutions and devised a forward-thinking solution for both short term and long-term business problems- Identified, proposed and installed a common solution for boarding external merchants into the system leading to removal of 50 modules giving annual IT cost savings of USD 500K to the customer- Consolidated the boarding and settlement functionalities of customer’s acquired platforms with the existing platform; Eliminated redundancies; Strengthened existing processes by embracing the best practices from other systems- Converted ideas learnt from mistakes made by other teams into boarding and settlement processing systems proactively reducing the probability of occurrence of similar errors in those applications
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AssociateCognizant Dec 2007 - Oct 2009Kolkata, West Bengal, IndiaMoving back to offshore location, as the Offshore Project Leader, - Managed the merchant boarding team and its associated applications. - Eliminated redundant batch processes and streamlined database maintenance processes leading to USD 300K annual IT cost savings to the customer- Conceptualized, designed and guided the team in developing a new online web-based merchant boarding & maintenance tool replacing the old Visual Basic-based application- Consolidated multiple applications into a single application leading to 10% reduction of maintenance cost on a yearly basis- Automated merchant boarding process for one particular Independent Sales Organization (ISO) leading to cost savings of USD 50K per year for the customer
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AssociateCognizant Oct 2006 - Dec 2007New York, United StatesAs the Project Leader at onsite, - Innovated in implementing changes to the merchant master database - Aided the team in providing critical 24x7 production support to the application suites. - Architected new processes of on-boarding multiple large customers providing USD 300 Million additional annual revenue to the customer- Mastered performance tuning of the modules helping cycle runtime to be reduced by 20%- Transformed the databases by successfully implementing Best-In-Class processes leading to 100% database up time during peak season- Acted as the Subject Matter Expert in merchant boarding areas in all stakeholders and project meetings- Coordinated with project managers by providing data points and educated them with SME inputs to help them respond to RFIs and RFPs for various customers both within and outside the account
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Programming AnalystCognizant Mar 2006 - Sep 2006New York, United StatesAs the Project Leader at onsite client location, - Catered client requests for system changes through projects - Provided critical 24x7 production support to the application suites. - Revitalized the entire merchant boarding process of the customer making the system throughput tripled; was awarded Cognizant’s “Associate of the Year” award- Engineered more than 50 projects under application development and maintenance service category- Steered the team through various Platform Consolidation and M&I related projects that required major changes to the system- Devised and implemented new tools, which saved USD 200K+ annually for the clients- Overhauled all projects to be delivered successfully through the “two-in-a-box” delivery model
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Programming AnalystCognizant Oct 2003 - Mar 2006Kolkata, West Bengal, IndiaAs a team member at offshore, - Provided critical development & production support to the merchant boarding team and its associated applications. - Took over as the offshore Team Leader during the 2nd year of the assignment.- Transformed the review process of the team deliveries- Spearheaded the mentoring process of all the new team members- Transformed the applications by performing major changes and re-architecture of the merchant boarding modules.- Gained the understanding of Software Quality models like CMMI Level 5 and ISO 9001:2006- Strengthened SDLC processes of the projects and handled several Quality Audits- Implemented various processes within the application under the guidance of the project managers and associated stakeholders
Souvik Sinha Skills
Souvik Sinha Education Details
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Certificate In Management Essentials -
Electronics And Telecommunication Engineering
Frequently Asked Questions about Souvik Sinha
What company does Souvik Sinha work for?
Souvik Sinha works for Cognizant
What is Souvik Sinha's role at the current company?
Souvik Sinha's current role is Senior Delivery Leader | Senior Program Manager | 20+ Years of Experience in IT | P&L Director | Payments SME | Credit Card Processing | Banking and Financial Services.
What is Souvik Sinha's email address?
Souvik Sinha's email address is so****@****ant.com
What schools did Souvik Sinha attend?
Souvik Sinha attended Harvard Business School Online, Institute Of Engineering And Management.
What skills is Souvik Sinha known for?
Souvik Sinha has skills like Leadership, Information Technology, Banking, Business Transformation, Payment Gateways, Credit Cards, People Management, Microsoft Powerpoint, Technical Leadership, Jira, Business Development, Business Analysis.
Who are Souvik Sinha's colleagues?
Souvik Sinha's colleagues are Ashish Thakur, Pulkit Goel, Mohd Qadeeruddin, Krithika Veeramani, Sarath Kumar, Rosin Sabika, Kavitha Dayalan.
Not the Souvik Sinha you were looking for?
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Souvik Sinha, Ph. D
Computational Biophysics || Computational Chemistry || Postdoctoral Researcher At The University Of California, RiversideRiverside, Ca -
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SOUVIK SINHA
United States -
Souvik Sinha
Lowell, Ar4gmail.com, tcs.com, hotmail.com, jbhunt.com
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