Heading Cloud Operations, Information Technology & Cybersecurity for Advantive.

Led team of 80+ consisting of members of development, quality, and project services, and additional interdisciplinary 25 people from Dev-Ops, reporting & data, and product. Served as IT Executive Sponsor and member of top Executive Leadership Team, overseeing company’s full suite of technology portfolio and cloud-based platform implementation for key accounts and liable for shared Profit & Loss of over $50M in top line annual revenue. Headed daily management of large technology book of work, provided strategic guidance and vision on enterprise product development, cloud architecture, process, and operations optimization to drive customer success.• Led strategic migration, upgrade and scale of MHK's classic healthcare platform for PBM/Health Plans to AWS cloud-based system, involving infrastructure setup, technology upgrade and data migration of 10M Medicare/Medicaid members projected to yield $45M over a 3-year period.• Reduced operating cost by 40%, contributing to meeting objectives by building and scaling offshore team, automation and digital transformation of key processes.• Conceptualized and executed an Enterprise Agile Release Management strategy to streamline product releases, reduce time to market by 25% and improve quality by 50+%. Championed this program across all customer base through presenting in Customer Advisory Boards, Company webinars and developing internal guidelines and best practices.• Led initiatives driving $4M in savings through process improvement, AI driven customer experience (Emotional/Sentimental analysis), and cross-functional best practices, resulting in a 20-point improvement in Net Promoter Score (NPS)• Promoted cost-effectiveness, identifying resource gaps in advance by devising a tracking tool for resource capacity plan to analyze weekly and monthly budgeted targets against actuals and re-forecast accordingly.Managed a team of 80+ through 4 direct reports. Reported to President of MHK

Managed integration, data, and reporting portfolio, providing strategic guidance on enterprise integration, AI based predictive analytics, and integrations with external systems. Expanded responsibilities to establish an agile team, turnaround and overseeing key customer sponsorship, talent development, delivery excellence, and partner integration for overall success. • Streamlined the software development life cycle process by introducing best practices for change control, data governance, lean development and deployment, automation, project timelines adherence and quality assurance processes. Improved applications quality and performance by 95%.• Secured $2M ROI over 3 years, 60% adoption rate, and up-sale opportunities by incorporating electronic prior authorization (ePA) integration technology, driving digitization and platform vision.• Promoted cost-effectiveness, identifying resource gaps in advance by devising tracking tool for resource capacity plan to analyze weekly and monthly budgeted targets against actuals and re-forecast accordingly.Managed a team of 30+ through 3 direct reports including Director of BA/QA, Sr Manager Development, Sr. Manager Delivery. Reported to CIO and CSO.

Responsible for spearheading and executing business, technological, and IT process improvements for the largest unit of the organization, specifically focused on the PBM and Payer-to-Provider Payment solution platform. Led design and development for modernizing legacy PBM application by layering services-based architecture through incremental approach. Administered $12M IT annual budget. Responsibility included customer implementation, delivery excellence, building trusted agile IT teams, and integration with partner vendors.• Received special recognition from CEO for onboarding government client on its own secured platform, with a first of its kind implementation in a record 5-week window, by leading a cross-functional team directly under CIO.• Organized company's end-to-end PBM system comprised of core claims adjudication engine, eligibility processing, call center applications, and integration with downstream systems for pharmacy claims.• Created adaptable and agile SDLC processes, like converting organization sales pipeline into client onboarding by integrating over 20 major insurance providers representing 2M+ new claims.• Finished integration for more than 70K pharmacies network in 6 months, in a project to convert regulatory enforced pharmacy systems from NCPDP formats to D.0. format.• Achieved unprecedented 1-hour response time for SLA eligibility processing and acknowledgement by developing and applying a multi-threaded and multi-process engine.• Optimized efficiency by establishing a fast-track team, tasked with completing pending Out of Network Claims initiatives, resulting in 31 finished projects within 3 months.• Decreased Pharmacy's call center overall call AHT by 30%, incorporating multiple fast-track improvements focused on automation through technology, boosting operational efficiency and saving company the estimated labor cost of 6 staff members.

Oversaw e-channel system integration, including Web and IVR, with other company services. I designed project specifications, technical requirements, QA testing, deployment and support transition. During this time I directed application development management for customer facing websites and helmed numerous cross-functional teams orchestrating a wide range of projects of various degrees of complexity. Evaluated operational activities and website traffic, adjusting department strategies and site goals accordingly. Assisted with system design, usability, accessibility, integration, performance and stress testing, compatibility analysis, and risk assessment & action planning for systems, networks, interfaces.Some Key Achievements:• Presided over major scale and multi-million-dollar project to setup Knowledge Management and Agent Desktop solution for company's call centers. Coordinating initiative from inception to delivery.• Supervised 12 direct reports, while also managing the launch of Web's Magic ticket queue following strict PMO's outlined guidelines.• Certified that all new web projects met regulatory compliance, not limited to 508, security, HIPAA and other mission sensitive IT compliance.• Trusted to lead external penetration, vulnerability testing, thorough code reviews, and overall security & vulnerability assessment initiatives for all service-focused websites.• Composed a short-term and long-term roadmap to upgrade web stability, availability issues, and SLA needs derived from findings of investigation focused on reducing system downtime.• Exercised continuous leadership while governing key regulatory, SLA driven, and time-sensitive IT areas impacting a wide range of stakeholders at multiple organization levels.

Continuously conducted systems analysis and technical project management, involving setting up configuration management plans, architectural designs, planning account and program level activities. I produced technical feasibility assessments, requirement analysis, capacity planning, software/hardware specifications, and actively problem solved by initiating and coordinating complete end-to-end solutions. I had the opportunity to supervise 7 staff members including developers, business analyst, design lead and usability expert.Some Key Achievements:• Elevated user experience for travel agents, carriers, vendors and internal customer service personnel by delivering ARC customer portal while heading a cross-functional geographically diverse project team.• Engineered a Single Sign-On (SSO) Solution for the legacy application within ARC, with the help of Java architects and a dedicated IT Team.• Utilized Documentum's Web Publisher and BEA Portal Solutions to architect company's Content Management System.• Trusted to conduct organization-wide project for Security and Access Management product setup.

In this role I spearheaded multiple portal initiatives for pharmaceutical customers requiring program development, software architecture & integration, and system testing. Built web services governance, developed service-oriented architecture with common service frameworks, and used BlueTitan and Web services gate way to organize web services life cycle, definitions, and monitoring. Oversaw the design, implementation and subsequent daily maintenance of Marketing team's portal technology-based website, while supervising two teams distributed in multiple locations across the world and comprised of 12 technology experts.Some Key Achievements:• Pioneered a thick client Knowledge Management project for the Local Marketing team, from concept to launch, while training and mentoring a 4 people team dedicated to enhancements and ongoing support.• Executed a Service-Oriented Architecture (SOA) framework setup initiative intended to streamline clinical content creation and its publishing process for Pfizer's sales and marketing.