Aman Sinha Email & Phone Number

Los Angeles, California, US

Seattle, WA, US

Andover, MA, US

Seattle, WA, US

• Managed integrating 3P carriers into the Amazon network.
• Engaged multiple cross-functional teams, converted business needs into technical requirements, influenced project prioritization, and managed end-to-end carrier deployment projects.
• Adopted the supply chain design and engaged carrier partners and internal tech, non-tech, and operational teams to gather requirements, scope, and execute the project.
• Executed the project plan to accomplish key milestones and deliver the project within specific timelines.
• Wrote and managed a detailed project plan, drove implementation of the plan, and ensured adequate testing is done throughout the process

Seattle, WA, US

• Integrated third party logistics service provider with Amazon internal systems
• Worked with carriers to manage capacity and day to day performance across different arcs
• Demonstrated end-to-end project ownership by following best practices for carrier onboarding/deployment and launching and ramping the supply chain solution
• Monitored performance through metrics and communicated project status updates to leadership
• Stabilized operations and transitioned the program to operations.

Seattle, WA, US

• Conducted quantitative, qualitative, business and strategic analysis to identify, develop and implement revenue-generating and cost-saving projects and programs impacting business and customer experience for various.
• Supported operational excellence, systems support process and design that support operational performance.
• Worked cross-functionally with internal and external teams including software development engineers, operation managers, finance, supply chain, leadership and Sellers to implement features for global roll-out.
• Identified and managed program blocking issues, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical or operational constraints.
• Defined requirements, metrics analysis, development, testing, and launching efforts.
• Worked with designers to optimize product features for enhanced user experience.

Seattle, WA, US

• Improved the success rate of the post-purchase customer support.
• Identified gaps and implemented changes based on data-driven insights from metrics and audits to improve customer service return prevention.
• Rolled out a worldwide incentive program based on ROI analysis to drive better performance across all sites.
• Delivered an asynchronous chat across desktop and mobile enabling multi-channel support for all platforms.
• Managing quality operations across 9 sites with 2000+ associates to drive consistency in customer experience.
• Managing associate training development to deliver the desired customer experience and business objectives.

Seattle, WA, US

• Worked with partner teams such as AMXL, Zappos, Amazon Lockers, Prime Wardrobe to define the return strategy for these specialized programs.
• Designed the returns experience in conjunction with the business requirements for each of the programs.
• Identified blockers and devised plans to eliminate issues to deliver the designed solutions
• Developed and managed metrics to track the program performance and customer experience.

Seattle, WA, US

• Defined and worked with the tech team to deliver the Online Returns experience for large items' return.
• Built metrics to track key performance indicators such as time to refund, transit time & fulfillment center operations.
• Defined and delivered the Unified Delivery Experience for customers buying large items from Amazon.

Seattle, WA, US

• Developed reporting requirements for new projects with business and development teams
• Designed and implemented reporting models enabling stakeholders to manage the business and make effective decisions
• Built and maintained recurring metrics and reports
• Worked across the CS organisation to make actionable intelligence available to business stakeholders
• Supported cross-functional teams on the day-to-day execution of projects and initiatives

Seattle, WA, US

Seattle, WA, US

Beaverton, OR, US

Summer Internship to streamline the Enterprise Architecture practices

Raleigh, North Carolina, US

• Engaged with cross functional teams to understand their CRM requirements and mapped them to product capabilities
• Managed end to end integration of client’s business processes into a CRM system resulting in improved sales and better customer service
• Collaborated with 10+ business units to streamline client business processes and unified 16 legacy applications into clients’ CRM system
• Implemented mobile solutions to improve efficiency of client sales team by allowing them to manage leads via SMS
• Designed a Customer Service Process for 15+ departments of a banking client that reduced the turn around time by 30%

Master Of Science (Ms), Information Management

Bachelor Of Engineering (B.E.), Computer Engineering